Loyalty Manager

Welcome to Holiday Inn Hotels, where we strive to provide exceptional experiences for our guests. We are currently seeking a highly motivated and dedicated individual to join our team as a Loyalty Manager. In this role, you will be responsible for developing and maintaining our loyalty program to ensure our guests receive the highest level of recognition and rewards. As a key member of our team, you will have the opportunity to make a significant impact on our guests' overall experience. If you have a passion for customer service and possess strong leadership and analytical skills, we encourage you to apply for this exciting opportunity. Join us and be a part of creating unforgettable memories for our guests.

1. Develop and maintain the loyalty program for Holiday Inn Hotels, ensuring our guests receive the highest level of recognition and rewards.
2. Monitor and analyze customer data and feedback to continuously improve the loyalty program.
3. Work closely with the marketing team to develop promotional strategies to attract new members and retain existing ones.
4. Train and educate hotel staff on the loyalty program and how to effectively communicate its benefits to guests.
5. Serve as the main point of contact for all loyalty program inquiries and issues.
6. Collaborate with other departments, such as front desk and guest services, to ensure a seamless and positive experience for loyalty program members.
7. Plan and execute special events and activities for loyalty program members.
8. Monitor and report on the success of the loyalty program, including membership growth and redemption rates.
9. Stay up-to-date on industry trends and competitor loyalty programs to keep our program competitive.
10. Provide exceptional customer service to all loyalty program members, addressing any concerns or complaints in a timely and professional manner.
11. Lead and motivate a team of loyalty program associates to ensure all tasks and responsibilities are completed efficiently and effectively.
12. Act as a brand ambassador for Holiday Inn Hotels, promoting our loyalty program and overall guest experience.
13. Continuously seek out ways to improve the loyalty program and overall guest experience at our hotels.
14. Collaborate with upper management to set goals and objectives for the loyalty program and monitor progress towards achieving them.
15. Uphold the values and standards of Holiday Inn Hotels, promoting a positive and inclusive work environment.

According to JobzMall, the average salary range for a Loyalty Manager in Portland, OR, USA is $70,000-$85,000 per year. This may vary depending on the specific company and industry, as well as the individual's experience and qualifications. Some companies may offer higher salaries and additional benefits such as bonuses and stock options.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.