Welcome to Holiday Inn Hotels, where our guests are more than just customers, they are family. We are currently seeking a dedicated and driven individual to join our team as a Loyalty Manager. As a Loyalty Manager, you will play a crucial role in creating and maintaining strong relationships with our loyal guests, ensuring their satisfaction and continued loyalty to our brand. We are looking for someone with a passion for hospitality and a strong understanding of customer loyalty programs. If you are a dynamic and enthusiastic individual with excellent communication skills and a knack for building lasting connections, we invite you to apply for this exciting opportunity.
- Develop and implement strategies to increase customer loyalty and retention.
- Create and maintain strong relationships with loyal guests, providing personalized and exceptional service.
- Act as the main point of contact for all loyalty program inquiries and concerns.
- Monitor and analyze guest feedback and satisfaction levels to identify areas for improvement.
- Collaborate with the marketing team to design and execute targeted loyalty campaigns and promotions.
- Train and educate hotel staff on the importance of guest loyalty and how to provide exceptional service to loyal guests.
- Monitor and manage guest loyalty accounts and ensure accurate and timely reward redemptions.
- Conduct regular research and stay up-to-date on industry trends and competitors' loyalty programs.
- Develop and maintain a database of loyal guests and their preferences to better tailor their experiences.
- Utilize customer data and analytics to identify opportunities for upselling and cross-selling to loyal guests.
- Ensure compliance with company loyalty program policies and procedures.
- Handle and resolve any guest complaints or issues related to the loyalty program.
- Collaborate with other hotel departments, such as front desk and housekeeping, to ensure a seamless and consistent guest experience.
- Provide regular reports and updates on loyalty program performance to management.
- Continuously strive to improve and enhance the loyalty program to meet and exceed guest expectations.
Bachelor's Degree In Hospitality Management Or Related Field.
Minimum Of 3 Years Of Experience In A Customer Loyalty Or Guest Relations Role, Preferably In The Hospitality Industry.
Strong Understanding Of Loyalty Programs And Their Impact On Customer Retention And Revenue Growth.
Excellent Communication And Interpersonal Skills To Build Relationships With Guests, Team Members, And Corporate Stakeholders.
Proven Track Record Of Developing And Implementing Successful Loyalty Initiatives, Including Data Analysis And Strategic Planning.
Strategic Planning
Data Analysis
Communication
Team Management
Problem Solving
Negotiation
customer service
Relationship Building
Brand management
Loyalty
sales and marketing
Program development
Communication
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Loyalty Manager in New York, NY, USA is $68,000 - $110,000 per year. This can vary depending on factors such as the size of the company, industry, and experience level. Some companies may also offer additional benefits such as bonuses, commissions, and stock options.
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Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.
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