Guest Service Agent

Welcome to the Holiday Inn Hotels team! We are currently seeking a friendly, personable, and customer-oriented individual to join our team as a Guest Service Agent. In this role, you will be the first point of contact for our guests and will play a crucial role in creating a positive and memorable experience for them. Your warm welcome and efficient handling of guest inquiries and requests will be essential in ensuring their satisfaction during their stay. To excel in this position, we are looking for candidates who possess excellent communication skills, a strong attention to detail, and a passion for providing exceptional customer service. If you have a positive attitude and a desire to go above and beyond for our guests, we would love to hear from you.

1. Greet and welcome guests upon their arrival and ensure a smooth check-in process.
2. Provide excellent customer service by responding promptly and courteously to guest inquiries and requests.
3. Handle reservations, cancellations, and modifications in a timely and efficient manner.
4. Maintain a thorough knowledge of hotel amenities, services, and promotions to effectively assist guests.
5. Act as a liaison between guests and other hotel departments to ensure all guest needs are met.
6. Handle cash and credit card transactions accurately and efficiently.
7. Ensure the safety and security of guests by following hotel procedures and protocols.
8. Maintain a clean and organized front desk area at all times.
9. Handle guest complaints and resolve issues in a professional and timely manner.
10. Collaborate with housekeeping and maintenance staff to ensure guest rooms are up to hotel standards.
11. Provide recommendations for local attractions, restaurants, and other points of interest to enhance the guest experience.
12. Maintain confidentiality of all guest information and hotel policies.
13. Attend training sessions and meetings to continuously improve knowledge and skills.
14. Adhere to all company policies, procedures, and safety standards.
15. Maintain a positive and professional demeanor at all times to promote a welcoming and friendly atmosphere.

According to JobzMall, the average salary range for a Guest Service Agent in Philadelphia, PA, USA is $24,000 to $35,000 per year. This may vary depending on the specific job duties, experience level, and company. Some guest service agents may also receive additional benefits such as health insurance, vacation time, and bonuses.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.