Front Desk Agent

San Antonio, TX, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Holiday Inn Hotels, where we strive to create memorable experiences for our guests every day. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in ensuring their stay is comfortable and enjoyable. We are seeking a friendly, professional, and detail-oriented individual to join our team and provide exceptional customer service. If you have a passion for hospitality and possess the necessary qualifications, we would love to hear from you.

Greet and welcome guests in a warm and friendly manner upon arrival.
Check-in guests efficiently and accurately, ensuring all required information and payment is collected.
Assist guests with any requests or inquiries they may have during their stay.
Maintain a high level of knowledge about the hotel's amenities, services, and local area attractions.
Handle guest complaints and resolve issues in a timely and professional manner.
Provide accurate information about room availability, rates, and promotions.
Process reservations and cancellations accurately and efficiently.
Ensure all guest information and special requests are accurately recorded and communicated to other hotel departments.
Collaborate with housekeeping and maintenance to ensure all guest rooms are clean and in working order.
Handle cash and credit card transactions accurately and securely.
Maintain a clean and organized front desk area.
Follow all hotel policies and procedures to ensure the safety and security of guests and their belongings.
Attend training sessions and staff meetings to stay updated on hotel policies, procedures, and local events.
Uphold the hotel's commitment to providing exceptional customer service at all times.
Perform any other duties assigned by the Front Desk Manager or Hotel Manager.

Where is this job?

This job is located at San Antonio, TX, USA

Job Qualifications

Excellent Communication Skills: A Front Desk Agent At Holiday Inn Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Guests And Other Team Members. This Includes Being Able To Provide Clear And Accurate Information, Handle Inquiries And Complaints, And Collaborate With Other Departments.
Customer Service Experience: As The First Point Of Contact For Guests, A Front Desk Agent Must Have Experience In Providing Exceptional Customer Service. This Includes Being Friendly, Approachable, And Attentive To Guests' Needs And Concerns.
Organizational And Multitasking Abilities: The Front Desk Agent Is Responsible For Handling Multiple Tasks Simultaneously, Such As Checking Guests In And Out, Answering Phone Calls, And Responding To Emails. It Is Essential To Have Strong Organizational And Multitasking Skills To Ensure Efficient And Timely Service.
Knowledge Of Hotel Operations: A Front Desk Agent Should Have A Good Understanding Of The Daily Operations Of A Hotel, Such As Room Types, Rates, Amenities, And Hotel Policies. This Knowledge Will Enable Them To Provide Accurate Information And Assist Guests With Their Needs Effectively.
Computer Literacy: Holiday Inn Uses Various Computer Systems For Reservations, Check-Ins, And Check-Outs. A Front Desk Agent Must Be Proficient In Using These Systems And Have A Good Understanding Of Basic Computer Skills. This Includes Data Entry, Navigating Through Different Software, And Troubleshooting Minor Technical Issues.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Cash Handling
Computer proficiency
Teamwork
Organization
Problem-Solving
Reservation Management

Soft Skills

Communication
Conflict Resolution
Customer Service
Leadership
Time management
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Front Desk Agent in San Antonio, TX, USA is between $27,000 and $34,000 per year. This may vary depending on factors such as the specific employer, level of experience, and additional skills and responsibilities. Additionally, location, industry, and demand for the role may also affect the salary range.

Additional Information

Holiday Inn Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedAugust 30th, 2024

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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