Front Desk Agent

Raleigh, NC, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Holiday Inn Hotels! We are currently seeking a friendly and efficient Front Desk Agent to join our team. As the first point of contact for our guests, the ideal candidate will possess excellent customer service skills and a warm, welcoming personality. If you have a passion for providing exceptional hospitality and ensuring a smooth check-in and check-out process for our guests, we want to hear from you. Join us at Holiday Inn and be a part of creating unforgettable experiences for our guests.

Greet and welcome guests upon arrival in a friendly and professional manner.
Check guests in and out efficiently and accurately, ensuring all necessary information is collected and recorded.
Handle guest requests and inquiries promptly and courteously, providing helpful information and recommendations as needed.
Maintain a neat and organized front desk area, including the lobby and reception desk.
Process payments and maintain accurate records of transactions, adhering to all hotel policies and procedures.
Collaborate with other hotel departments to ensure a seamless and enjoyable experience for guests.
Respond to and resolve any guest complaints or concerns in a timely and effective manner.
Stay up-to-date on hotel amenities, services, and promotions to effectively promote and upsell to guests.
Adhere to all safety and security procedures to ensure the safety and well-being of guests and staff.
Maintain a professional and positive attitude at all times, creating a welcoming and hospitable atmosphere for guests.
Follow all company and brand standards to provide exceptional customer service and maintain the hotel's reputation.
Attend and actively participate in all training and meetings as required.
Perform any other duties as assigned by the Front Desk Manager or Hotel Manager.

Where is this job?

This job is located at Raleigh, NC, USA

Job Qualifications

Excellent Customer Service Skills: A Front Desk Agent At Holiday Inn Hotels Should Have Exceptional Communication And Interpersonal Skills To Provide Excellent Service To Guests. This Includes Being Friendly, Welcoming, And Attentive To Their Needs.
Strong Organizational Skills: As A Front Desk Agent, One Must Be Able To Multitask And Handle Multiple Responsibilities Simultaneously. This Requires Strong Organizational Skills To Manage Guest Requests, Check-Ins And Check-Outs, And Other Administrative Tasks Efficiently.
Knowledge Of Hotel Operations: Candidates Should Have A Good Understanding Of Hotel Operations, Including Room Reservations, Billing Procedures, And Hotel Policies. This Knowledge Will Help In Providing Accurate Information To Guests And Handling Any Issues That May Arise During Their Stay.
Computer Proficiency: In Today's Digital Age, It Is Crucial For Front Desk Agents To Be Proficient In Using Computer Systems For Reservations, Check-Ins, And Other Tasks. Knowledge Of Popular Reservation Software Such As Opera Or Fidelio Is A Plus.
Attention To Detail: A Front Desk Agent Must Pay Attention To Detail To Ensure That All Guest Information Is Accurate And Up-To-Date. They Should Also Be Vigilant In Identifying Any Discrepancies Or Errors In Guest Bookings Or Billing And Promptly Resolve Them.

Required Skills

Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Cash Handling
Computer proficiency
Teamwork
Organization
Problem-Solving
Reservation Management

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Front Desk Agent in Raleigh, NC, USA is $26,000-$40,000 per year. However, this can vary depending on factors such as the specific industry, company size, and individual experience and qualifications. Some Front Desk Agents in Raleigh may earn higher salaries, up to $50,000 or more per year, while others may earn lower salaries, closer to $20,000 per year. It is important to research the specific job market and company in Raleigh to get a better understanding of the salary range for Front Desk Agents in that area.

Additional Information

Holiday Inn Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJanuary 19th, 2024

Apply BeforeMay 10th, 2026

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