Front Desk Agent
Welcome to the Holiday Inn Hotels team! We are currently seeking a friendly and professional Front Desk Agent to join our team and provide exceptional customer service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in creating a positive impression of our hotel. We are looking for individuals who are passionate about hospitality, have strong communication skills, and can handle a fast-paced work environment. If you have a positive attitude, excellent organizational skills, and a desire to exceed guest expectations, we would love to have you on our team!
- Greet and welcome guests with a friendly and professional demeanor.
- Check guests in and out of the hotel efficiently and accurately.
- Answer phones and respond to guest inquiries in a timely and helpful manner.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest complaints and resolve issues in a calm and effective manner.
- Maintain a clean and organized front desk area.
- Process payments and manage financial transactions accurately.
- Collaborate with other hotel staff to ensure a smooth and enjoyable guest experience.
- Adhere to company policies and procedures at all times.
- Continuously strive to exceed guest expectations and provide exceptional customer service.
- Maintain a high level of knowledge about the hotel and its services.
- Keep track of room availability and make reservations as needed.
- Communicate effectively with guests and coworkers to ensure smooth operations.
- Handle confidential information with discretion and professionalism.
- Attend training sessions and meetings as required to stay updated on hotel policies and procedures.
Excellent Communication Skills: Being The First Point Of Contact For Guests, A Front Desk Agent Must Possess Strong Communication Skills To Effectively Communicate With Guests, Co-Workers, And Management.
Customer Service Experience: As A Front Desk Agent, Providing Exceptional Customer Service Is A Top Priority. Previous Customer Service Experience, Whether In A Hotel Or Other Industry, Is Highly Valued.
Multi-Tasking Abilities: Front Desk Agents Are Often Responsible For Handling Multiple Tasks At Once, Such As Checking In Guests, Answering Phone Calls, And Responding To Guest Requests. The Ability To Efficiently Multi-Task Is A Crucial Qualification For This Role.
Computer Proficiency: In Today's Digital Age, Front Desk Agents Must Be Comfortable Using Computer Systems And Software For Tasks Such As Guest Check-In, Payment Processing, And Reservation Management.
Attention To Detail: From Ensuring Accurate Guest Information To Handling Financial Transactions, A Front Desk Agent Must Have A Keen Eye For Detail To Avoid Errors And Provide A Positive Guest Experience.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Cash Handling
Teamwork
Organization
Problem-Solving
Adaptability
Reservation Management
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Front Desk Agent in Mumbai, Maharashtra, India is between ₹160,000 and ₹300,000 per year. This can vary depending on factors such as the specific company, location, and experience level of the individual.
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Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.
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