Director - Rooms Division

Welcome to Holiday Inn Hotels, where our mission is to provide exceptional hospitality and create memorable experiences for our guests. We are currently seeking a highly skilled and experienced Director of Rooms Division to join our team. As the Director of Rooms Division, you will play a crucial role in overseeing and managing all aspects of the hotel's guest rooms division, including front office, housekeeping, and reservations. We are looking for a dynamic, results-driven leader with a passion for delivering top-notch service and ensuring the utmost comfort and satisfaction of our guests. If you have a proven track record in hotel operations and a strong understanding of the hospitality industry, we would love to hear from you.

1. Oversee and manage all aspects of the hotel's guest rooms division, including front office, housekeeping, and reservations.
2. Ensure the highest level of customer service is provided to guests at all times.
3. Develop and implement strategies to improve guest satisfaction and increase revenue.
4. Create and maintain standard operating procedures for the rooms division to ensure efficient and consistent operations.
5. Monitor and analyze financial performance, including room occupancy, revenue, and expenses.
6. Train and develop staff to provide exceptional service and maintain a positive work environment.
7. Collaborate with other departments to ensure seamless operations and guest satisfaction.
8. Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
9. Handle guest complaints and resolve issues in a timely and effective manner.
10. Develop and maintain relationships with vendors and suppliers to ensure the best quality and pricing for hotel amenities and services.
11. Stay updated on industry trends and implement innovative ideas to enhance the guest experience.
12. Prepare and present reports to upper management on room division performance and strategies.
13. Ensure compliance with all hotel policies and procedures, as well as local, state, and federal laws.
14. Monitor and control expenses within budgeted guidelines.
15. Participate in the recruitment and hiring process for rooms division staff.
16. Set and monitor departmental goals and objectives to achieve overall hotel objectives.
17. Conduct regular staff meetings and trainings to ensure all team members are informed and motivated.
18. Maintain a positive and professional relationship with guests, employees, and management.

According to JobzMall, the average salary range for a Director - Rooms Division in Atlanta, GA, USA is between $80,000 and $130,000 per year. This can vary depending on the specific company, experience level, and other factors such as bonuses and benefits.

Holiday Inn is a British-owned American brand of hotels, and a subsidiary of InterContinental Hotels Group.