PBX Operator - Communications

Welcome to HOAG, a leading healthcare organization dedicated to providing top-quality care to our community. We are currently seeking a skilled PBX Operator to join our Communications team. In this role, you will be responsible for managing incoming and outgoing calls, transferring calls to appropriate departments, and providing exceptional customer service to all callers. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to work well under pressure. If you are a team-oriented individual with a passion for providing exceptional service, we would love to hear from you.

1. Manage incoming and outgoing calls: The PBX Operator will be responsible for answering and directing all incoming calls to the appropriate department or individual within the organization. They will also be responsible for making outbound calls as needed.
2. Transfer calls to appropriate departments: The PBX Operator will need to have a thorough understanding of the organization's departments and services in order to efficiently transfer calls to the correct destination.
3. Provide exceptional customer service: The PBX Operator will be the first point of contact for many callers and must have a friendly and professional demeanor when speaking with them. They should be able to handle all inquiries and requests with patience and efficiency.
4. Demonstrate excellent communication skills: The PBX Operator must have strong verbal communication skills to effectively communicate with callers and colleagues. They should also have strong written communication skills for taking messages and sending emails.
5. Maintain a professional demeanor: The PBX Operator will be representing the organization to all callers and must maintain a professional and courteous attitude at all times.
6. Work well under pressure: The healthcare industry can be fast-paced and high-stress, and the PBX Operator must be able to handle multiple calls and tasks while remaining calm and composed.
7. Collaborate with the team: The PBX Operator will work closely with other members of the Communications team to ensure all calls are handled efficiently and all inquiries are addressed promptly.
8. Keep accurate records: The PBX Operator will be responsible for accurately documenting all calls, messages, and any important information received during calls.
9. Adhere to organizational policies: The PBX Operator must adhere to all organizational policies and procedures, including those related to patient privacy and confidentiality.
10. Continuously improve processes: The PBX Operator should always be looking for ways to improve processes and procedures to enhance the overall caller experience and make the department more efficient.

According to JobzMall, the average salary range for a PBX Operator - Communications in Newport Beach, CA, USA is $34,000 to $44,000 per year. This may vary based on experience, location, and employer.

Hoag is a not-for-profit regional health care delivery network in Orange County, California, that treats nearly 30,000 inpatients and 350,000 outpatients annually. Hoag consists of two acute-care hospitals, seven health centers and four urgent care centers.