Front Office Lead

Welcome to HOAG - where our mission is to provide the highest quality of care to our patients. We are currently seeking a dynamic and dedicated Front Office Lead to join our team. As the Front Office Lead, you will play a crucial role in ensuring the smooth and efficient functioning of our front office operations. We are looking for a highly organized and customer-focused individual who can lead by example and provide exceptional leadership to our front office team. If you have a passion for helping others and possess exceptional communication and problem-solving skills, we invite you to apply for this exciting opportunity.

1. Oversee daily operations of the front office, including scheduling, patient check-in and check-out, and answering phones.
2. Train and mentor front office staff to ensure they provide excellent customer service and adhere to company policies and procedures.
3. Serve as a point of contact for patients, addressing any concerns or issues and ensuring their needs are met.
4. Monitor and manage front office inventory and supplies, ordering as needed to maintain efficient operations.
5. Collaborate with other departments to ensure seamless communication and coordination of patient care.
6. Implement and maintain front office procedures to improve efficiency and enhance patient experience.
7. Handle patient complaints and escalate to appropriate parties when necessary.
8. Conduct performance evaluations and provide ongoing feedback and support to front office staff.
9. Maintain accurate and up-to-date records of patient information and appointments.
10. Adhere to HIPAA guidelines and maintain patient confidentiality at all times.
11. Assist with billing and insurance processes as needed.
12. Stay informed of industry trends and changes in healthcare policies and procedures.
13. Act as a role model for professionalism, positivity, and teamwork.
14. Continuously seek ways to improve front office operations and contribute to the overall success of the organization.
15. Represent the company in a professional and welcoming manner at all times.

According to JobzMall, the average salary range for a Front Office Lead in Newport Beach, CA, USA is between $40,000 and $60,000 per year. This can vary depending on the specific job responsibilities, experience level, and the company's size and industry. Some Front Office Leads may also receive bonuses or other incentives.

Hoag is a not-for-profit regional health care delivery network in Orange County, California, that treats nearly 30,000 inpatients and 350,000 outpatients annually. Hoag consists of two acute-care hospitals, seven health centers and four urgent care centers.