Reservations Supervisor

As a Reservations Supervisor at Hilton Hotels, you will play a crucial role in ensuring the smooth and efficient operation of our reservation department. We are seeking a highly organized and detail-oriented individual to oversee our team of reservation agents and ensure that our guests have a seamless booking experience. If you have a passion for customer service, a strong background in hotel reservations, and the ability to lead and motivate a team, we would love to hear from you. Join our team and help us create unforgettable experiences for our guests at Hilton Hotels.

1. Oversee and manage the daily operations of the reservation department at Hilton Hotels.
2. Lead and motivate a team of reservation agents to provide exceptional customer service and achieve department goals.
3. Ensure all reservation processes and procedures are followed accurately and efficiently.
4. Monitor and maintain reservation systems to ensure they are up-to-date and functioning properly.
5. Train and onboard new reservation agents to ensure they are equipped with the necessary skills and knowledge.
6. Handle escalated guest inquiries and complaints in a professional and timely manner.
7. Collaborate with other departments, such as front desk and sales, to ensure seamless communication and cooperation.
8. Monitor reservation trends and provide suggestions for improving department performance.
9. Develop and implement strategies to increase reservation sales and revenue.
10. Conduct regular performance evaluations for reservation agents and provide feedback for improvement.
11. Monitor and maintain reservation reports, including occupancy rates and revenue.
12. Ensure compliance with company policies and procedures, as well as industry regulations.
13. Foster a positive and inclusive work environment for all team members.
14. Stay updated on industry trends and best practices to continuously improve the reservation department.
15. Collaborate with the marketing team to promote special packages and offers to increase reservations.

According to JobzMall, the average salary range for a Reservations Supervisor in Washington, DC, USA is $42,000 - $58,000 per year. This can vary based on factors such as experience, employer, and location within the city. Some employers may also offer additional benefits or bonuses.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.