Quality Assurance Manager

Welcome to the Hilton Hotels team! We are currently seeking a highly skilled and experienced Quality Assurance Manager to join our growing company. As the Quality Assurance Manager, you will play a crucial role in ensuring our guests receive the highest level of service and satisfaction during their stay. We are looking for someone who is detail-oriented, proactive, and passionate about providing exceptional quality in all aspects of our operations. If you have a strong background in quality assurance and a desire to work for a renowned hospitality brand, we want to hear from you!

1. Develop and implement quality assurance policies and procedures to maintain high standards of service and satisfaction for guests.
2. Monitor and evaluate the performance of all departments within the hotel to identify areas for improvement and ensure compliance with company standards.
3. Conduct regular audits and inspections to ensure quality standards are being met in all areas of the hotel, including guest rooms, food and beverage, and customer service.
4. Work closely with department heads to provide training and support in implementing quality standards and addressing any issues that arise.
5. Collaborate with other managers and team members to develop and implement strategies for improving guest satisfaction and overall quality.
6. Maintain a strong understanding of industry trends and best practices in quality assurance to continuously improve and innovate our processes.
7. Respond promptly and effectively to guest feedback and complaints, taking necessary actions to resolve any issues and prevent future occurrences.
8. Monitor and analyze guest satisfaction data to identify trends and areas for improvement.
9. Ensure compliance with hygiene and safety regulations, as well as company policies and procedures.
10. Communicate regularly with upper management to provide updates on quality assurance initiatives and identify any potential risks or challenges.

According to JobzMall, the average salary range for a Quality Assurance Manager in Litibu, 63727 Nayarit, Mexico is between $40,000 to $70,000 USD per year. This salary range can vary depending on factors such as experience, education, and the specific company or industry the manager is working in.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.