Manager, Quality Assurance - Focused Service

Welcome to the Hilton family! We are currently seeking a highly experienced and motivated Manager, Quality Assurance - Focused Service to join our team. In this role, you will play a pivotal role in ensuring the highest level of quality and consistency across our focused service hotels. As a global leader in the hospitality industry, we are committed to delivering exceptional experiences for our guests and this position is essential in upholding our high standards. Are you a detail-oriented individual with a passion for quality assurance? Do you have a proven track record of success in managing and maintaining quality standards in a fast-paced environment? If so, we want to hear from you. Join us in our mission to provide unparalleled service and be a part of the Hilton legacy.

1. Develop and implement quality assurance policies and procedures for all focused service hotels within the Hilton family.
2. Monitor and evaluate the quality standards of all focused service hotels, identifying areas for improvement and implementing corrective actions.
3. Conduct regular audits to ensure compliance with quality standards and identify any deviations.
4. Train and guide hotel staff on quality assurance protocols and procedures to ensure consistency and adherence to standards.
5. Collaborate with cross-functional teams, including hotel operations, to identify and resolve quality-related issues.
6. Conduct regular inspections of hotel facilities, rooms, and services to ensure they meet or exceed Hilton's standards.
7. Analyze guest feedback and reviews to identify trends and areas for improvement in quality assurance.
8. Develop and maintain relationships with vendors to ensure quality and consistency of supplies and services.
9. Stay up-to-date on industry trends and best practices in quality assurance to continuously improve processes and standards.
10. Prepare and present reports to senior management on the performance of quality standards across focused service hotels.
11. Manage and mentor a team of quality assurance professionals, providing guidance and support to ensure their success.
12. Ensure all hotels within the Hilton family maintain high levels of guest satisfaction and loyalty through consistent quality standards.
13. Collaborate with the recruitment team to hire and onboard quality assurance professionals to maintain a strong and dedicated team.
14. Maintain accurate records and documentation of quality assurance processes and procedures.
15. Uphold the Hilton values and brand standards in all aspects of the job.

According to JobzMall, the average salary range for a Manager, Quality Assurance - Focused Service in McLean, VA, USA is $68,000-$120,000 per year. This salary range can vary depending on factors such as experience, education, and specific job responsibilities.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.