
Manager, CALA Loyalty Strategy
Support the development of a comprehensive strategic roadmap on how to better expand the reach and relevancy of the Hilton Honors program in the market of CALA. Lead internal and external research projects to create an integrated understanding of the market, customer, and competition. Support the identification of new benefits, partnerships, offers, capabilities, and marketing tactics to drive key Hilton Honors critical metrics in the region. Craft clear business cases for further investment in the region and gain alignment from cross-functional leadership. Incubate and evaluate loyalty initiatives of the region to inform global program improvements. Serve as a CALA member advocate as broader marketing, loyalty, and commercial strategies are identified. Identify white space opportunities to drive in-region member engagement.
Five (5) years of in-region professional experience
Fluency in Spanish and English
Experience with partnerships and loyalty programs, particularly in the region
MS Excel skills
Great time management
PowerPoint skills
Strong critical thinking
Data analysis and forecasting
Verbal communication
Prioritizing skills
written communication
Multitasking Skills
Problem-Solving
Strong organizational skills
Flexibility/Adaptability
Attention to detail and accuracy
Highly-Motivated Self-Starter
According to JobzMall, the average salary range for a Manager, CALA Loyalty Strategy in 7930 Jones Branch Dr, McLean, VA 22102, USA is $90,000 to $115,000. This salary range may vary depending on experience, qualifications, and other factors.
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Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.

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