Lobby Attendant
Welcome to Hilton Hotels, where we strive to provide the highest level of service to our guests. As a Lobby Attendant, you will play a crucial role in creating a warm and inviting atmosphere for all who enter our hotel. We are seeking a friendly, professional, and dedicated individual to join our team. If you have a passion for customer service and take pride in maintaining a clean and organized lobby, we would love to have you on board. Join us in providing an exceptional experience for our guests at Hilton Hotels.
- Greet guests with a warm and friendly demeanor as they enter the hotel lobby.
- Maintain a clean and organized lobby area at all times.
- Assist guests with any inquiries or requests they may have.
- Provide information about the hotel's amenities, services, and local attractions.
- Monitor lobby traffic and ensure a smooth flow of guests.
- Offer guests assistance with their luggage and belongings.
- Ensure the safety and security of the lobby area.
- Work closely with the front desk team to ensure a seamless check-in and check-out process for guests.
- Keep track of lost and found items in the lobby area.
- Respond promptly and professionally to any guest complaints or concerns.
- Adhere to all hotel policies and procedures, including health and safety guidelines.
- Maintain a professional appearance and attitude at all times.
- Collaborate with other hotel staff to ensure a positive and memorable experience for guests.
- Continuously strive to improve the guest experience and provide exceptional service.
- Attend trainings and meetings to stay updated on hotel services, policies, and procedures.
Excellent Customer Service Skills: A Lobby Attendant At Hilton Hotels Must Have Exceptional Communication And Interpersonal Skills To Provide High-Quality Service To Guests And Create A Positive First Impression Of The Hotel.
Attention To Detail: As A Lobby Attendant, One Must Have A Keen Eye For Detail To Ensure That The Lobby Area Is Always Clean, Organized, And Well-Maintained To Meet The High Standards Of Hilton Hotels.
Physical Stamina: The Job Of A Lobby Attendant May Involve Standing, Walking, And Lifting Heavy Objects For Extended Periods, So Physical Fitness And Stamina Are Essential Qualifications For This Role.
Multitasking Abilities: With A High Volume Of Guests Coming In And Out Of The Lobby, A Lobby Attendant Must Be Able To Handle Multiple Tasks Efficiently And Prioritize Them According To The Hotel's Needs.
Knowledge Of Hotel Operations: A Strong Understanding Of Hotel Operations, Including Check-In And Check-Out Processes, Emergency Procedures, And Hotel Amenities, Is Crucial For A Lobby Attendant To Provide Prompt And Accurate Assistance To Guests.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Hospitality
Teamwork
Organization
Problem-Solving
Adaptability
Professionalism
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Lobby Attendant in Denver, CO, USA is $27,000 - $42,000 per year. This range may vary depending on the specific job duties, experience level, and employer. Factors such as location, industry, and demand for the position can also affect the salary range. As with any job, it is important for individuals to negotiate their salary based on their qualifications and the specific job requirements.
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Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.
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