Lobby Attendant

Welcome to Hilton Hotels, a world-renowned hospitality brand dedicated to providing exceptional service to our guests. We are currently seeking a friendly and detail-oriented Lobby Attendant to join our team. As a Lobby Attendant, you will play a vital role in maintaining the cleanliness and appearance of our lobby, ensuring our guests have a welcoming and comfortable experience from the moment they arrive. If you have a passion for hospitality and a keen eye for detail, we invite you to apply for this exciting opportunity.

1. Greet and welcome guests as they enter the lobby, providing a warm and friendly first impression.
2. Maintain a clean and organized lobby area, including dusting, vacuuming, and wiping down surfaces.
3. Ensure all lobby furniture, decor, and amenities are in good condition and replace or repair as needed.
4. Monitor lobby traffic and assist guests with any needs or inquiries, such as providing directions or recommendations for local attractions.
5. Keep track of inventory and restock supplies as necessary, such as hand sanitizer, magazines, and brochures.
6. Work closely with the front desk team to ensure a seamless check-in and check-out process for guests.
7. Address any maintenance or safety concerns in the lobby and report them to the appropriate departments.
8. Follow all safety and security protocols, including monitoring the lobby for any suspicious activity.
9. Assist with special requests or arrangements for guests, such as arranging transportation or making reservations.
10. Attend regular training sessions to stay updated on hotel policies, procedures, and amenities.
11. Uphold the highest standards of professionalism and customer service, always striving to exceed guest expectations.
12. Collaborate with other department members to provide a seamless and exceptional guest experience.
13. Be knowledgeable about the hotel's services, amenities, and local attractions to provide accurate information to guests.
14. Maintain a positive attitude and professional appearance at all times to represent the Hilton brand.
15. Complete any additional tasks or duties as assigned by the management team.

According to JobzMall, the average salary range for a Lobby Attendant in McLean, VA, USA is $29,000 - $34,000 per year. This can vary depending on factors such as experience, location, and the specific employer.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.