Lobby Attendant

Welcome to Hilton Hotels, where we pride ourselves on providing exceptional service to our guests. We are currently seeking a detail-oriented Lobby Attendant to join our team and help create a welcoming and clean environment for our guests. Our ideal candidate is someone who is friendly, organized, and takes pride in their work. If you have a passion for hospitality and a keen eye for detail, we would love to hear from you.

1. Greet and welcome guests as they enter the hotel lobby in a polite and friendly manner.
2. Maintain a clean and organized lobby area at all times, ensuring a positive first impression for guests.
3. Perform regular cleaning tasks such as vacuuming, dusting, and sanitizing high-touch surfaces.
4. Keep track of inventory and restock items such as towels, toiletries, and other supplies as needed.
5. Assist guests with any inquiries or requests they may have, providing exceptional customer service.
6. Keep a watchful eye for any safety or security concerns in the lobby and report them to the appropriate personnel.
7. Work closely with the front desk team to ensure a smooth check-in and check-out process for guests.
8. Assist with luggage or other guest belongings as needed.
9. Follow all hotel policies and procedures, including health and safety regulations.
10. Attend training sessions and meetings to stay updated on hotel policies, procedures, and services.
11. Be knowledgeable about the local area and provide recommendations and directions to guests.
12. Handle guest complaints or issues in a professional and efficient manner, escalating to management if necessary.
13. Maintain a professional and positive attitude at all times, representing the Hilton brand.
14. Collaborate with other hotel staff to ensure a seamless guest experience.
15. Perform any other duties assigned by the hotel management.

According to JobzMall, the average salary range for a Lobby Attendant in Seattle, WA, USA is between $13.73 - $17.23 per hour. Salaries may vary based on experience, location, and specific job duties. Some employers may also offer additional benefits such as health insurance, paid time off, and bonuses.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.