Lobby Attendant
Welcome to Hilton Hotels, where we strive to provide exceptional service to our guests. We are currently seeking a highly motivated and detail-oriented Lobby Attendant to join our team. As a Lobby Attendant, you will play a crucial role in creating a welcoming and inviting atmosphere for our guests. We are looking for someone who is passionate about hospitality and takes pride in maintaining a clean and organized lobby area. If you have a positive attitude, excellent communication skills, and a strong work ethic, we would love to hear from you.
- Greet and welcome guests as they enter the lobby area.
- Maintain a clean and organized lobby area, including the front desk, seating areas, and entrance.
- Assist guests with any inquiries and provide information about the hotel's amenities and services.
- Monitor lobby traffic and ensure a smooth flow of guests.
- Maintain a professional and friendly attitude at all times.
- Keep track of guest feedback and communicate any issues or concerns to management.
- Assist with luggage handling and storage as needed.
- Communicate with other hotel staff to ensure seamless guest experience.
- Keep up-to-date with hotel policies, procedures, and promotions.
- Follow safety and security protocols to ensure the safety of guests and staff.
- Handle guest requests and complaints in a timely and efficient manner.
- Assist with front desk duties, such as check-ins and check-outs, as needed.
- Maintain a deep understanding of the local area and provide recommendations for dining, attractions, and transportation.
- Attend training sessions and meetings to continuously improve service skills.
- Adhere to company standards and procedures to maintain a high level of customer satisfaction.
High School Diploma Or Equivalent: A Minimum Educational Requirement For A Lobby Attendant At Hilton Hotels Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has A Basic Level Of Education And Can Read, Write, And Communicate Effectively.
Previous Experience In Hospitality Industry: Hilton Hotels Prefer Candidates With Prior Experience In The Hospitality Industry, Specifically In A Similar Role. This Ensures That The Candidate Is Familiar With The Hotel's Standards And Procedures And Can Provide Exceptional Customer Service.
Excellent Communication Skills: A Lobby Attendant Must Have Excellent Verbal And Written Communication Skills To Interact With Guests And Colleagues Effectively. This Includes Being Able To Speak Multiple Languages, As Hilton Hotels Cater To A Diverse Group Of Guests From All Over The World.
Strong Attention To Detail: As A Lobby Attendant, One Must Have A Keen Eye For Detail To Ensure That The Lobby Area Is Always Clean, Tidy, And Welcoming. This Includes Being Able To Spot And Address Any Maintenance Or Safety Issues Promptly.
Physical Fitness And Stamina: The Role Of A Lobby Attendant At Hilton Hotels Requires Physical Stamina As They May Need To Stand For Long Periods, Lift And Move Heavy Objects, And Perform Tasks That Require Physical Agility. Therefore, Candidates Must Be Physically Fit And Able To Handle The Demands Of The Job.
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
customer service
Teamwork
Problem-Solving
Adaptability
Professionalism
Knowledge Of Hotel Operations
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Lobby Attendant in Anaheim, CA, USA is between $32,000 and $45,000 per year. This can vary depending on factors such as the size and type of establishment, level of experience, and additional skills or responsibilities required for the position.
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Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.
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