Lobby Attendant

Welcome to Hilton Hotels, a world-renowned hospitality brand known for its exceptional service and luxurious accommodations. We are currently seeking a dedicated and friendly Lobby Attendant to join our team. As a Lobby Attendant, you will play a crucial role in creating a positive first impression for our guests by maintaining a clean and welcoming lobby area. If you have a passion for providing top-notch customer service and possess the necessary qualifications, we would love to hear from you. Join us at Hilton Hotels and be a part of creating unforgettable experiences for our guests.

1. Greet and welcome guests as they enter the hotel lobby with a warm and friendly demeanor.
2. Maintain a clean and organized lobby area by regularly dusting, vacuuming, and polishing furniture.
3. Monitor and restock necessary supplies such as newspapers, magazines, and brochures in the lobby.
4. Assist guests with their luggage and direct them to the appropriate areas within the hotel.
5. Provide information about hotel amenities, services, and local attractions to guests.
6. Handle guest inquiries, complaints, and requests in a professional and timely manner.
7. Collaborate with other hotel staff to ensure a seamless and efficient check-in and check-out process for guests.
8. Keep track of guest feedback and communicate any issues or concerns to the appropriate department.
9. Adhere to all safety and security procedures to ensure the well-being of guests and staff.
10. Continuously strive to provide exceptional customer service and exceed guest expectations.
11. Maintain a professional appearance and demeanor at all times.
12. Attend training sessions and meetings to stay updated on hotel policies and procedures.
13. Perform other duties as assigned by management to ensure the smooth operation of the hotel.

According to JobzMall, the average salary range for a Lobby Attendant in Orlando, FL, USA is $20,000-$30,000 per year. However, this can vary depending on factors such as experience, job location, and employer. Some hotels or establishments may offer higher salaries for lobby attendants with more experience or additional responsibilities. It is important to research the specific job and company to get a more accurate salary range.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.