Lobby Attendant

Welcome to the Hilton Hotels team! We are currently seeking a friendly and motivated Lobby Attendant to join our dynamic and bustling hotel environment. As a Lobby Attendant, you will be responsible for creating a positive first impression for our guests as they enter the hotel, ensuring a clean and well-maintained lobby area, and providing exceptional customer service at all times. We are looking for candidates who are passionate about hospitality, have excellent communication skills, and are able to work well in a team. If this sounds like you, we invite you to apply for this exciting opportunity at Hilton Hotels.

1. Greet and welcome guests as they enter the hotel, providing a warm and friendly first impression.
2. Maintain a clean and organized lobby area at all times, including sweeping, mopping, and dusting.
3. Assist guests with any questions or concerns they may have and provide exceptional customer service.
4. Ensure that all lobby amenities, such as newspapers and magazines, are well-stocked and easily accessible for guests.
5. Collaborate with other hotel staff to ensure a seamless and efficient check-in and check-out process for guests.
6. Monitor and report any maintenance or safety issues in the lobby area to the appropriate department.
7. Proactively offer assistance to guests with luggage, packages, or other needs.
8. Act as a concierge for guests by providing information about local attractions, restaurants, and transportation options.
9. Attend to any special requests or needs of guests, demonstrating a high level of attentiveness and professionalism.
10. Work closely with housekeeping and maintenance teams to ensure the lobby area is always clean, presentable, and well-maintained.
11. Adhere to all hotel policies and procedures, including safety and security measures.
12. Continuously strive to exceed guest expectations and provide a memorable and enjoyable experience for all guests.
13. Attend training sessions and meetings to stay updated on hotel services, amenities, and promotions.
14. Maintain a positive and professional attitude at all times, representing the Hilton Hotels brand.
15. Collaborate with team members to ensure a positive and supportive work environment.
16. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Lobby Attendant in Beverly Hills, CA, USA is $35,000 to $50,000 per year. This can vary depending on factors such as experience, education, and the specific duties and responsibilities of the role. Some employers may also offer additional benefits and bonuses.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.