Lobby Attendant

Welcome to the world of Hilton Hotels, where we strive to create unforgettable experiences for our guests. As a Lobby Attendant, you will play a crucial role in ensuring that our guests feel welcomed, comfortable and taken care of from the moment they enter our hotel. We are looking for a friendly and attentive individual with a passion for providing exceptional customer service. If you have a keen eye for detail, a warm and inviting personality, and a desire to be a part of a dynamic team, we want to hear from you! Join us at Hilton Hotels, where we believe that every guest deserves the best.

1. Greet guests upon arrival and provide a warm and friendly welcome to the hotel.
2. Assist guests with their luggage and direct them to the appropriate areas of the hotel.
3. Maintain a clean and tidy lobby area, including ensuring all furniture and decor are in good condition.
4. Monitor and respond to guest inquiries and requests in a timely and professional manner.
5. Provide information about the hotel's services, amenities, and local attractions to guests.
6. Assist in the check-in and check-out process for guests, including handling reservations, room changes, and payments.
7. Maintain a high level of knowledge about the hotel's policies, procedures, and facilities in order to provide accurate information to guests.
8. Anticipate guests' needs and ensure that they are met to enhance their overall experience at the hotel.
9. Communicate effectively with other hotel staff to ensure a smooth and efficient operation.
10. Uphold the highest standards of customer service and professionalism at all times.
11. Address and resolve any guest complaints or issues in a timely and satisfactory manner.
12. Follow all safety and security procedures to maintain a safe environment for guests and staff.
13. Assist with any other duties or tasks as assigned by the hotel management.

According to JobzMall, the average salary range for a Lobby Attendant in Chicago, IL, USA is between $25,000 and $35,000 per year. However, this can vary depending on factors such as the specific company, experience level, and job responsibilities. Some lobby attendants in Chicago may make more than $35,000 per year, while others may make less than $25,000 per year. Ultimately, the salary range for a lobby attendant in Chicago can vary and is dependent on individual circumstances.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.