Lobby Attendant
Welcome to Hilton Hotels, where we strive to provide our guests with exceptional service and comfort during their stay. We are currently seeking a friendly and attentive Lobby Attendant to join our team. As a Lobby Attendant, you will play a crucial role in creating a welcoming and inviting atmosphere for our guests from the moment they step into our hotel. Your attention to detail and passion for delivering exceptional customer service will ensure our guests have a memorable experience. If you have a positive attitude, excellent communication skills, and a desire to go above and beyond for our guests, we would love to have you on our team. Join us at Hilton Hotels and be a part of creating unforgettable experiences for our guests.
- Greet and welcome guests as they enter the hotel lobby with a warm and friendly attitude.
- Assist guests with their luggage and guide them to their rooms.
- Maintain a clean and organized lobby area at all times.
- Provide guests with information about the hotel amenities, services, and local attractions.
- Handle guest inquiries and complaints in a professional and timely manner.
- Anticipate guests' needs and go above and beyond to ensure their comfort and satisfaction.
- Monitor and maintain the lobby and public areas to ensure they are presentable and inviting.
- Offer assistance to guests with special needs, such as elderly or disabled guests.
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction.
- Maintain knowledge of hotel policies, procedures, and safety regulations.
- Assist in the check-in and check-out process when needed.
- Handle cash and credit card transactions accurately.
- Follow all safety and security procedures to maintain a safe environment for guests and staff.
- Attend training sessions and meetings to stay updated with hotel procedures and policies.
- Uphold the Hilton brand standards and provide exceptional customer service.
Excellent Communication Skills: A Lobby Attendant At Hilton Hotels Must Possess Strong Communication Skills To Interact With Guests, Colleagues, And Other Hotel Staff. They Should Be Able To Communicate Effectively In A Professional And Courteous Manner.
Attention To Detail: As A Lobby Attendant, The Candidate Must Have A Keen Eye For Detail To Ensure That The Lobby Area Is Clean, Organized, And Well-Maintained At All Times. They Must Also Be Able To Spot Any Potential Safety Hazards And Take Necessary Actions.
Customer Service Experience: Hilton Hotels Prides Itself On Providing Exceptional Customer Service To Its Guests. Therefore, A Lobby Attendant Should Have Prior Experience In A Customer-Facing Role, Where They Have Demonstrated Their Ability To Handle Guest Inquiries And Requests Promptly And Efficiently.
Physical Fitness: This Role Requires The Candidate To Be Physically Fit And Able To Stand For Extended Periods, Lift And Move Heavy Objects, And Perform Other Physically Demanding Tasks. A Good Level Of Physical Fitness Is Essential For This Job.
Time Management Skills: A Lobby Attendant Must Be Able To Multitask And Manage Their Time Effectively To Ensure That All Duties Are Completed In A Timely Manner. They Should Be Able To Prioritize Tasks And Work Efficiently To Meet The Demands Of A Busy Hotel Lobby.
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Conflict Resolution
customer service
Hospitality
Teamwork
Organization
Adaptability
Professionalism
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Lobby Attendant in San Francisco, CA, USA is $35,000-$45,000 per year. This may vary depending on the specific job duties, experience level, and company size. Some employers may also offer additional benefits such as healthcare, retirement plans, and bonuses.
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Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.
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