Lobby Attendant

Welcome to the Hilton family! We are currently seeking a friendly, professional and dedicated Lobby Attendant to join our team at our prestigious Hilton Hotels. As a Lobby Attendant, you will be responsible for creating a warm and welcoming atmosphere for our guests from the moment they step into our lobby. Your exceptional customer service skills and attention to detail will ensure that our guests have a memorable and enjoyable stay with us. If you are a team player with a passion for providing exceptional service, we would love to have you on board.

1. Greet and welcome guests as they enter the hotel lobby in a friendly and professional manner.
2. Provide excellent customer service by addressing any questions or concerns guests may have.
3. Maintain a clean and organized lobby area, including the front desk, seating areas, and restrooms.
4. Assist with guest check-in and check-out processes, including luggage handling and room assignments.
5. Monitor lobby traffic and ensure that guests are attended to promptly.
6. Provide information on hotel amenities and services, as well as local attractions and events.
7. Uphold the Hilton brand standards by adhering to all company policies and procedures.
8. Collaborate with other hotel staff to ensure a smooth and efficient operation.
9. Respond to guest requests and complaints in a timely and professional manner.
10. Maintain a positive and helpful attitude at all times, while representing the Hilton brand.
11. Ensure the safety and security of guests by monitoring the lobby area and reporting any suspicious activity.
12. Attend training sessions and meetings as required to stay updated on hotel policies and procedures.
13. Assist with special projects and events as assigned by the management team.
14. Adhere to health and safety regulations to maintain a clean and safe environment for guests and employees.
15. Continuously strive to improve the overall guest experience by anticipating their needs and providing personalized service.

According to JobzMall, the average salary range for a Lobby Attendant in Los Angeles, CA, USA is between $27,000 and $50,000 per year. This may vary depending on factors such as experience, location, and the specific employer. Some companies may also offer additional benefits or perks, such as health insurance or paid time off.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.