Housekeeping Manager

Welcome to Hilton Hotels, where we strive to provide exceptional service and a luxurious experience for our guests. We are currently seeking a highly motivated and experienced Housekeeping Manager to join our team. As the Housekeeping Manager, you will play a vital role in ensuring the cleanliness and overall appearance of our hotel meets our high standards. We are looking for a detail-oriented individual who is passionate about providing top-notch housekeeping services and has a strong understanding of managing a team. If you have a keen eye for detail and are committed to delivering excellence, then we would love to have you on our team.

1. Oversee and manage the daily operations of the housekeeping department to maintain a high standard of cleanliness and organization throughout the hotel.
2. Develop and implement efficient housekeeping procedures and protocols to ensure a smooth and effective workflow.
3. Train, supervise, and schedule housekeeping staff to ensure they are delivering exceptional service and meeting performance expectations.
4. Conduct regular inspections of guest rooms and public areas to ensure they meet Hilton's standards and address any issues or concerns in a timely manner.
5. Monitor and maintain inventory levels of housekeeping supplies and equipment, and place orders as needed to ensure the department is well-stocked.
6. Maintain a safe and healthy working environment by enforcing safety procedures and providing training on safe handling of cleaning products and equipment.
7. Collaborate with other departments, such as front desk and maintenance, to ensure guest needs and requests are met in a timely and efficient manner.
8. Develop and maintain relationships with vendors to ensure quality and cost-effective cleaning supplies and equipment.
9. Create and manage the housekeeping budget, including labor, supplies, and equipment, to ensure financial goals are met.
10. Stay up-to-date with industry trends and best practices in housekeeping to continuously improve and enhance the guest experience.
11. Address and resolve guest complaints and concerns regarding housekeeping services, and follow up to ensure guest satisfaction.
12. Conduct performance evaluations and provide ongoing training and development opportunities to ensure the housekeeping team is knowledgeable and motivated.
13. Foster a positive and collaborative work environment by promoting teamwork, open communication, and recognition of team members' contributions.
14. Adhere to all Hilton policies and procedures, including cleanliness, safety, and security protocols.
15. Represent Hilton Hotels in a professional and courteous manner, always striving to exceed guest expectations and maintain the hotel's reputation for excellence.

According to JobzMall, the average salary range for a Housekeeping Manager in Baltimore, MD, USA is between $48,000 to $55,000 per year. This may vary depending on the specific job responsibilities, experience level, and the size and location of the organization. Some factors that may affect salary include additional benefits and bonuses, such as healthcare, retirement plans, and performance-based incentives. Additionally, the cost of living in Baltimore may also impact the salary range for this position.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.