Guest Service Agent

Welcome to the world of hospitality at Hilton Hotels! We are seeking a talented and personable individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and memorable. If you are passionate about creating positive experiences and have a knack for anticipating guest needs, we want to hear from you! Join us in delivering the Hilton promise of exceptional service and unrivaled hospitality.

1. Greet and welcome guests to the hotel in a warm and friendly manner.
2. Provide excellent customer service by addressing guests' inquiries and concerns promptly and professionally.
3. Check guests in and out efficiently, ensuring accuracy of information and adherence to hotel policies.
4. Maintain a high level of knowledge about the hotel's amenities, services, and local area attractions to assist guests with their needs.
5. Handle guest complaints and resolve issues in a timely and satisfactory manner.
6. Anticipate guest needs and proactively offer assistance or suggestions to enhance their stay.
7. Communicate effectively with other departments to ensure smooth coordination and delivery of services to guests.
8. Process payments and maintain accurate records of guest transactions.
9. Collaborate with the housekeeping team to ensure guest rooms are clean and ready for check-in.
10. Uphold the Hilton brand standards and ensure the delivery of exceptional service to guests.
11. Continuously strive to improve the guest experience and actively seek feedback to make necessary improvements.
12. Adhere to all hotel safety and security procedures.
13. Assist with any other duties or tasks assigned by the Front Desk Manager or other hotel management.

According to JobzMall, the average salary range for a Guest Service Agent in St. Louis, MO, USA is between $21,000 and $38,000 per year. This range can vary depending on factors such as the specific company, location, and level of experience. Some companies may offer additional benefits such as bonuses, commission, or health insurance. It is important to research specific job postings to get a more accurate salary estimate.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.