Guest Service Agent

Welcome to Hilton Hotels, where we pride ourselves on providing exceptional service to our guests every day. We are currently seeking a dynamic and customer-focused individual to join our team as a Guest Service Agent. In this role, you will have the opportunity to create lasting impressions for our guests, ensuring their stay is comfortable, memorable and exceeds their expectations. If you have a passion for hospitality, excellent communication skills, and a strong attention to detail, we would love to hear from you. Join us at Hilton Hotels and be a part of delivering unforgettable experiences to our valued guests.

1. Greet and welcome guests to Hilton Hotels with a warm and friendly attitude.
2. Efficiently and accurately check guests in and out, ensuring all necessary information is collected and recorded.
3. Respond to guest inquiries, requests, and complaints in a timely and professional manner.
4. Provide exceptional customer service by anticipating and fulfilling guest needs and preferences.
5. Ensure all guest information and preferences are accurately recorded and communicated to relevant departments.
6. Assist with reservations, room assignments, and room changes as needed.
7. Maintain a thorough knowledge of hotel amenities, services, and local area attractions to provide recommendations and information to guests.
8. Handle cash and credit card transactions according to hotel policies and procedures.
9. Collaborate with other hotel departments to ensure a seamless and positive guest experience.
10. Follow all safety and security procedures to maintain a safe environment for guests and team members.
11. Continuously strive to improve and enhance the guest experience through personal interactions and feedback.
12. Maintain a clean and organized work area, including the lobby and front desk.
13. Attend and actively participate in training sessions and meetings to continuously improve skills and knowledge.
14. Adhere to all Hilton Hotels standards, policies, and procedures.
15. Perform other duties as assigned by the Front Office Manager or Hotel Manager.

According to JobzMall, the average salary range for a Guest Service Agent in McLean, VA, USA is $33,000 - $41,000 per year. This may vary depending on the specific company, level of experience, and benefits offered.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.