Guest Service Agent

Welcome to Hilton Hotels, where we strive to provide exceptional experiences for our guests. As a Guest Service Agent, you will play a crucial role in creating a warm and welcoming atmosphere for our guests from the moment they step through our doors. We are looking for individuals who are passionate about hospitality, have excellent communication skills, and possess a strong attention to detail. Join our team and be a part of making lasting memories for our guests.

1. Greet and welcome guests upon their arrival at the hotel with a warm and friendly demeanor.
2. Provide excellent customer service by anticipating and fulfilling guests' needs and requests.
3. Assist guests with check-in and check-out processes, ensuring accuracy and efficiency.
4. Handle guest inquiries and complaints in a professional and timely manner.
5. Maintain a high level of knowledge about hotel services, facilities, and local attractions to assist guests with their needs.
6. Process payments and accurately handle cash and credit card transactions.
7. Maintain a clean and organized front desk area, including the lobby and guest registration area.
8. Collaborate with other hotel departments to ensure a seamless guest experience.
9. Ensure compliance with all hotel policies and procedures.
10. Up-sell hotel services and amenities to enhance guests' experiences.
11. Maintain confidentiality of guest information and protect their privacy.
12. Attend all required training sessions and meetings to stay current on hotel information and procedures.
13. Follow safety and security protocols to ensure the well-being of guests and colleagues.
14. Demonstrate a strong attention to detail when handling guest reservations and requests.
15. Act as a brand ambassador for Hilton Hotels, representing the company in a positive and professional manner.

According to JobzMall, the average salary range for a Guest Service Agent in Anaheim, CA, USA is $14 - $17 per hour. However, this can vary depending on factors such as the specific company, experience level of the agent, and any additional skills or qualifications they may possess. Some agents may also receive tips or bonuses in addition to their hourly wage.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.