Guest Service Agent

Are you a customer service superstar with a passion for the hospitality industry? Hilton Hotels is seeking a dynamic and friendly Guest Service Agent to join our team and provide exceptional service to our guests. In this role, you will be the face of our hotel and play a crucial role in creating memorable experiences for our guests. If you are a people person with excellent communication skills and a knack for problem-solving, we want to hear from you! Join us at Hilton Hotels and be a part of creating unforgettable stays for our valued guests.

1. Provide exceptional customer service to guests, ensuring their needs and requests are met in a timely and friendly manner.
2. Serve as the first point of contact for guests, welcoming them to the hotel and addressing any questions or concerns they may have.
3. Handle all guest inquiries, complaints, and requests with professionalism and efficiency.
4. Maintain a thorough knowledge of the hotel's services, amenities, and local area to assist guests with recommendations and reservations.
5. Complete check-in and check-out procedures accurately and efficiently, ensuring all necessary paperwork and payments are processed.
6. Maintain a professional and welcoming demeanor at all times, representing the hotel in a positive manner.
7. Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
8. Handle cash and credit card transactions accurately and responsibly, following hotel policies and procedures.
9. Assist with resolving any guest issues or complaints, escalating to management if necessary.
10. Maintain a clean and organized front desk area, including lobby and guest lounge areas.
11. Continuously strive to improve guest satisfaction and exceed guest expectations.
12. Demonstrate a strong understanding and adherence to Hilton Hotels' brand standards and values.
13. Attend training and development programs to enhance customer service skills and knowledge of hotel operations.
14. Follow all safety and security procedures to ensure the safety and well-being of guests and team members.
15. Perform other duties and responsibilities as assigned by management.

According to JobzMall, the average salary range for a Guest Service Agent in Fort Lauderdale, FL, USA is between $29,000 and $38,000 per year. This may vary depending on the specific company, level of experience, and other factors. Some Guest Service Agents may also receive additional benefits such as bonuses, commissions, and health insurance.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.