Guest Service Agent
Are you passionate about providing exceptional customer service? Do you have a friendly and outgoing personality? If so, we have the perfect opportunity for you! Hilton Hotels is seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for our guests and play a crucial role in ensuring their satisfaction and comfort during their stay. We are looking for individuals who are dedicated to delivering top-notch service and have excellent communication skills. If you are someone who thrives in a fast-paced and dynamic environment, we would love to hear from you!
- Greet guests in a friendly and welcoming manner upon their arrival
- Handle check-in and check-out procedures efficiently and accurately
- Respond to guest inquiries and requests promptly and professionally
- Provide recommendations and information about the hotel and local attractions
- Handle guest complaints and issues with empathy and problem-solving skills
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records of guest transactions
- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction
- Follow all hotel policies and procedures to maintain a safe and secure environment for guests
- Continuously strive to exceed guest expectations and provide exceptional service
- Keep up-to-date with hotel promotions, packages, and special events to inform guests
- Assist with other duties as assigned by management.
Excellent Communication Skills: A Guest Service Agent Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Guests, Colleagues, And Other Hotel Staff.
Customer Service Oriented: Hilton Hotels Places A High Value On Customer Satisfaction, And A Guest Service Agent Must Have A Friendly And Helpful Attitude Towards Guests To Ensure A Positive Experience.
Attention To Detail: As A Guest Service Agent, You Will Be Responsible For Managing Guest Reservations, Checking Guests In And Out, And Handling Payments. Attention To Detail Is Crucial To Ensure Accuracy And Prevent Any Errors.
Problem-Solving Skills: In The Hospitality Industry, Unexpected Issues May Arise, And A Guest Service Agent Must Be Able To Think Quickly And Find Solutions To Resolve Any Guest Complaints Or Concerns.
Knowledge Of Hotel Operations: While Previous Experience In A Hotel Is Not Always Required, Having Knowledge Of Hotel Operations, Such As Reservations Systems And Standard Procedures, Is A Plus For This Role At Hilton Hotels.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Teamwork
Organization
Sales skills
Problem-Solving
Adaptability
Communication
Leadership
Time management
creativity
flexibility
Teamwork
collaboration
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Guest Service Agent in Atlanta, GA, USA is $29,000 - $40,000 per year. However, this may vary depending on the specific job responsibilities, experience level, and the company's industry and location. Some factors that may also affect salary range include the type of property (e.g. luxury hotel vs. budget motel), the number of guest rooms, and the demand for guest services in the area. Additionally, benefits such as health insurance, retirement plans, and bonuses may also impact salary range.
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Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.
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