Guest Relations Manager

Welcome to the world of Hilton Hotels, where our guests' satisfaction is our top priority. We are currently seeking a highly motivated and experienced Guest Relations Manager to join our team. In this role, you will be responsible for ensuring that our guests have an exceptional stay with us and that all their needs are met with the highest level of service. If you have a passion for hospitality and a dedication to creating memorable experiences for our guests, we want to hear from you. Join us at Hilton Hotels and be a part of a dynamic and renowned brand.

1. Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
2. Handle all guest inquiries and concerns with a professional and positive attitude.
3. Develop and maintain strong relationships with guests to ensure their loyalty and satisfaction.
4. Act as a liaison between guests and other hotel departments to ensure prompt and efficient resolution of any issues.
5. Monitor and analyze guest feedback and implement improvements to enhance the overall guest experience.
6. Train and supervise front desk staff to ensure they provide exceptional service to all guests.
7. Oversee guest check-in and check-out procedures, ensuring accuracy and efficiency.
8. Coordinate special requests and amenities for VIP guests.
9. Handle guest complaints and provide effective and timely resolution.
10. Collaborate with the sales and marketing team to identify opportunities to enhance guest satisfaction and loyalty.
11. Maintain the highest level of professionalism, confidentiality, and discretion in all guest interactions.
12. Stay updated on industry trends and competitors’ guest relations practices to make recommendations for improvement.
13. Conduct regular staff meetings to promote a positive and productive work environment.
14. Implement and monitor guest service standards to ensure consistency and quality.
15. Create and maintain guest profiles to personalize their experience and anticipate their needs.
16. Prepare and analyze guest satisfaction reports and make recommendations for improvement.
17. Ensure compliance with all hotel policies, procedures, and standards.
18. Uphold Hilton’s brand standards and reputation by delivering exceptional guest service.
19. Participate in the selection, training, and development of new team members.
20. Continuously strive to exceed guest expectations and maintain the highest level of guest satisfaction.

According to JobzMall, the average salary range for a Guest Relations Manager in Cleveland, OH, USA is between $40,000 - $60,000 per year. However, this can vary based on factors such as the specific company, industry, and level of experience of the individual. Some Guest Relations Managers in Cleveland may earn a higher salary, potentially up to $80,000 or more, while others may earn less than the average range. It is important to research and compare salaries for this role in specific companies and industries in order to get a more accurate understanding of the potential salary range.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.