Guest Relations Manager

"Welcome to the world of Hilton Hotels, where exceptional service and unforgettable experiences are at the heart of everything we do. We are currently seeking a talented and passionate Guest Relations Manager to join our team. As the face of our hotel, you will play a crucial role in ensuring our guests receive the highest level of care and attention during their stay. If you have a passion for hospitality, impeccable communication skills and a strong attention to detail, we want to hear from you."

1. Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere at all times.
2. Serve as the main point of contact for guests during their stay, addressing any questions or concerns they may have.
3. Ensure that all guests receive exceptional service and have a memorable experience at our hotel.
4. Train and supervise front desk staff to ensure they are providing top-notch customer service.
5. Handle guest complaints and resolve any issues in a timely and efficient manner.
6. Develop and maintain relationships with guests to promote loyalty and repeat business.
7. Monitor guest feedback and take appropriate actions to continuously improve the guest experience.
8. Coordinate with other departments, such as housekeeping and maintenance, to ensure guest requests and needs are met promptly.
9. Maintain a thorough knowledge of the hotel's amenities, services, and policies to effectively assist guests.
10. Conduct regular inspections of guest rooms and public areas to ensure they meet the highest standards of cleanliness and comfort.
11. Maintain accurate records of guest interactions and provide reports to management as needed.
12. Collaborate with the sales and marketing team to promote the hotel and its services to potential guests.
13. Keep up-to-date with industry trends and best practices to continuously improve guest relations strategies.
14. Handle any special requests or arrangements for VIP guests.
15. Ensure compliance with all hotel policies and procedures, as well as health and safety regulations.

According to JobzMall, the average salary range for a Guest Relations Manager in Austin, TX, USA is between $41,000 and $72,000 per year. This range can vary depending on factors such as experience, education, and the specific industry and company the manager works for.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.