Guest Experience Manager

Welcome to Hilton Hotels, where we strive to provide exceptional guest experiences every day. As a Guest Experience Manager, you will play a crucial role in ensuring our guests have a memorable and enjoyable stay at our hotel. We are seeking a dynamic and passionate individual who is dedicated to creating a welcoming and hospitable environment. The ideal candidate will have a strong background in customer service and hospitality, with excellent communication and leadership skills. If you are a people-oriented individual with a passion for delivering top-notch service, we invite you to join our team at Hilton Hotels.

1. Greet and welcome guests upon their arrival at the hotel.
2. Provide exceptional customer service to ensure a positive guest experience.
3. Manage and supervise the front desk and guest services team to ensure efficiency and effectiveness.
4. Train and onboard new team members to ensure they understand and uphold the Hilton brand standards.
5. Monitor and resolve any guest complaints or issues in a timely and professional manner.
6. Develop and implement strategies to improve guest satisfaction and loyalty.
7. Coordinate with other departments, such as housekeeping and maintenance, to ensure a seamless guest experience.
8. Oversee the reservation process and ensure accuracy in room assignments and guest information.
9. Maintain a high level of knowledge about hotel services, amenities, and local attractions to provide recommendations and assistance to guests.
10. Conduct regular performance evaluations and provide feedback and coaching to team members.
11. Collaborate with sales and marketing teams to promote the hotel and its services.
12. Monitor and maintain guest satisfaction scores and implement improvements as needed.
13. Stay up-to-date with industry trends and best practices to continuously improve the guest experience.
14. Ensure compliance with hotel policies and procedures, as well as health and safety regulations.
15. Handle any emergency situations and follow proper protocol to ensure the safety and well-being of guests.
16. Act as a liaison between guests and management, providing regular updates and addressing any concerns.
17. Create and maintain a positive work environment for team members, promoting teamwork and a strong work ethic.
18. Manage and adhere to the hotel's budget and financial goals.
19. Communicate regularly with upper management to provide updates on guest satisfaction and operational efficiency.
20. Uphold the values and standards of Hilton Hotels at all times.

According to JobzMall, the average salary range for a Guest Experience Manager in Beverly Hills, CA, USA is between $50,000 to $70,000 per year. This can vary depending on the specific company, experience level, and additional benefits.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.