Guest Experience Manager

Welcome to Hilton Hotels! We are a global hospitality company with a mission to provide exceptional experiences for our guests. As the Guest Experience Manager, you will play a key role in ensuring that our guests have a memorable and enjoyable stay with us. We are looking for a dynamic and customer-centric individual who is passionate about delivering top-notch service and creating a welcoming and comfortable atmosphere for our guests. If you have a strong background in hospitality, excellent communication skills, and a proven track record of managing a team, we would love to hear from you. Join our team and help us continue to make Hilton Hotels the preferred choice for travelers worldwide.

1. Develop and maintain a welcoming and hospitable atmosphere for guests at all times.
2. Oversee and coordinate all aspects of the guest experience, including check-in, room assignments, requests, and departures.
3. Train, mentor, and manage a team of front desk staff to ensure exceptional customer service and satisfaction.
4. Handle and resolve all guest complaints and issues in a timely and professional manner.
5. Monitor and maintain guest satisfaction ratings through surveys, reviews, and other feedback channels.
6. Collaborate with other departments to ensure a seamless and positive guest experience throughout their stay.
7. Create and implement strategies to enhance the overall guest experience and exceed customer expectations.
8. Maintain and update guest information and records accurately and confidentially.
9. Manage inventory and supplies for the front desk, ensuring adequate stock levels at all times.
10. Stay updated on industry trends and best practices to continuously improve the guest experience.
11. Conduct regular performance evaluations and provide coaching and feedback to team members to ensure high-quality service delivery.
12. Assist in the development and implementation of training programs for front desk staff.
13. Act as a liaison between guests and other departments to ensure all guest requests and needs are met.
14. Monitor and analyze guest feedback to identify areas for improvement and implement necessary changes.
15. Uphold and enforce company policies and procedures to maintain a safe and secure environment for guests and employees.

According to JobzMall, the average salary range for a Guest Experience Manager in Phoenix, AZ, USA is $39,000 - $65,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry in which the manager is employed.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.