Guest Experience Manager

Welcome to the Hilton Hotels team! We are seeking a highly motivated and customer-focused individual to join us as a Guest Experience Manager. In this role, you will have the opportunity to create unforgettable experiences for our guests and ensure their satisfaction throughout their stay. As a vital member of our team, you must possess exceptional communication skills, a strong attention to detail, and a passion for delivering exceptional service. If you are a dynamic and results-driven individual with a background in hospitality and a commitment to excellence, we would love to hear from you.

1. Providing exceptional customer service to all guests during their stay at the Hilton Hotels.
2. Creating unforgettable experiences for guests through personalized and attentive service.
3. Ensuring guest satisfaction throughout their stay by promptly addressing any concerns or issues.
4. Maintaining a high level of professionalism at all times and serving as a positive representation of the Hilton brand.
5. Collaborating with other team members to ensure seamless and efficient operations.
6. Developing and implementing strategies to continuously improve the guest experience.
7. Monitoring and responding to guest feedback and reviews.
8. Training and mentoring team members to uphold the Hilton standard of service.
9. Maintaining a thorough understanding of hotel services, amenities, and local attractions to assist guests with their inquiries.
10. Assisting with guest check-in and check-out procedures as needed.
11. Managing room reservations and ensuring accuracy of guest information.
12. Handling guest complaints and resolving issues in a timely and satisfactory manner.
13. Conducting regular inspections of guest rooms and public areas to ensure cleanliness and quality standards are met.
14. Assisting with the coordination of special events and functions.
15. Adhering to all hotel policies and procedures, including safety and security protocols.

According to JobzMall, the average salary range for a Guest Experience Manager in San Francisco, CA, USA is between $65,000 and $90,000 per year. This may vary based on the specific company, industry, and level of experience. Some companies may offer additional benefits such as bonuses, commission, and stock options.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.