Front Office Receptionist

Welcome to Hilton Hotels, a world-renowned luxury hotel brand committed to providing exceptional service and creating unforgettable experiences for our guests. We are currently seeking a friendly, professional and organized Front Office Receptionist to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is seamless and enjoyable. If you have a passion for hospitality and possess the necessary qualifications, we would love to hear from you.

1. Greet and welcome guests as they arrive at the hotel, providing a warm and friendly first impression.
2. Check guests in and out of the hotel, ensuring all necessary information and payments are collected accurately.
3. Answer phone calls and respond to emails in a timely and professional manner.
4. Handle guest requests and complaints, finding appropriate solutions and escalating issues as needed.
5. Maintain a neat and organized front desk area, including handling cash and credit card transactions.
6. Provide information about hotel facilities, services, and local attractions to guests.
7. Assist with booking reservations and managing room inventory.
8. Collaborate with other hotel departments to ensure guests' needs are met and exceeded.
9. Maintain a good knowledge of Hilton brand standards and policies to provide consistent and high-quality service.
10. Remain calm and professional during busy and stressful situations.
11. Attend meetings and training sessions to stay updated on hotel policies and procedures.
12. Uphold the hotel's safety and security protocols to ensure a safe environment for guests and team members.
13. Demonstrate a positive attitude and strong work ethic, contributing to a productive and enjoyable work environment.
14. Continuously strive to improve the guest experience and provide exceptional service at all times.
15. Perform other duties as assigned by the Front Office Manager or other hotel management.

According to JobzMall, the average salary range for a Front Office Receptionist in London, UK is between £20,000 to £25,000 per year. However, this can vary depending on factors such as the size and location of the company, the candidate's experience and skills, and the specific duties and responsibilities of the role. Some companies may offer higher salaries for experienced receptionists or for those with additional skills such as language proficiency or technical abilities. It is also important to note that the cost of living in London is higher compared to other cities in the UK, so salaries may be adjusted to reflect this.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.