Front Office Operations Manager

Welcome to the world of Hilton Hotels, where luxury meets exceptional service. We are seeking a Front Office Operations Manager to join our dynamic team and take charge of our front office operations. As the face of our hotel, you will play a vital role in ensuring our guests have a memorable and seamless experience from check-in to check-out. We are looking for a highly organized and detail-oriented individual with a passion for delivering exceptional customer service. If you have a proven track record in front office management and thrive in a fast-paced environment, we want to hear from you!

1. Oversee daily operations of the front office, including check-in, check-out, and guest inquiries.
2. Ensure a high level of customer service is provided to all guests, resolving any issues or complaints in a timely manner.
3. Train and supervise front office staff, providing coaching and feedback to maintain a high standard of service.
4. Develop and implement policies and procedures to streamline front office operations and improve efficiency.
5. Monitor and maintain accurate records of room availability, rates, and reservations.
6. Collaborate with other hotel departments to ensure seamless communication and coordination of guest services.
7. Manage front office budget, including staffing, supplies, and equipment.
8. Conduct regular audits to ensure compliance with Hilton brand standards and procedures.
9. Stay up-to-date on industry trends and best practices in front office management.
10. Foster a positive and collaborative work environment for front office staff, promoting teamwork and professional growth.
11. Handle VIP and group reservations, ensuring special requests and accommodations are met.
12. Manage inventory and ordering of front office supplies, maintaining adequate levels for efficient operations.
13. Conduct performance evaluations and provide ongoing training and development for front office staff.
14. Represent the hotel at networking events and build relationships with local businesses to drive sales and promote the brand.

According to JobzMall, the average salary range for a Front Office Operations Manager in New York, NY, USA is $63,000 - $100,000 per year. This can vary depending on the specific company, experience level, and location within the city. Some high-paying companies in this role include Marriott International, Inc., Hilton Worldwide Holdings Inc., and Hyatt Hotels Corporation, with salaries ranging from $80,000 - $120,000 per year. The salary may also include bonuses and benefits such as health insurance, retirement plans, and paid time off.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.