Front Office Manager

At Hilton Hotels, we believe that every stay should be an unforgettable experience for our guests. As the Front Office Manager, you will play a vital role in ensuring that our guests receive exceptional service from the moment they arrive until they check out. We are seeking a dynamic and customer-focused individual to lead our front office team and uphold our high standards of hospitality. If you have a passion for creating memorable experiences and possess strong leadership skills, we invite you to apply for this exciting opportunity.

1. Oversee the daily operations of the front office department, including check-in/check-out procedures, guest inquiries, and reservations.
2. Train, mentor, and manage a team of front office staff to provide excellent customer service and uphold the Hilton brand standards.
3. Monitor and maintain the budget for the front office department, including expenses and revenue.
4. Ensure that all guests are greeted and assisted in a timely, friendly, and professional manner.
5. Handle and resolve any guest complaints or issues in a timely and satisfactory manner.
6. Collaborate with other hotel departments to ensure a seamless and exceptional guest experience.
7. Develop and implement strategies to improve guest satisfaction and increase revenue.
8. Maintain accurate records and reports, including daily occupancy and revenue reports.
9. Conduct regular performance evaluations and provide feedback and coaching to front office staff.
10. Stay updated on industry trends and implement new practices to enhance the guest experience.
11. Ensure compliance with all hotel policies, procedures, and safety standards.
12. Participate in the recruitment and hiring process for front office staff.
13. Act as a role model for the front office team, demonstrating excellent communication, problem-solving, and customer service skills.
14. Handle any emergency situations that may arise and communicate with appropriate departments and management.
15. Continuously strive to improve the overall operations and performance of the front office department.

According to JobzMall, the average salary range for a Front Office Manager in Shamirpet, Secunderabad, Telangana, India is between ₹5,00,000 and ₹12,00,000 per year. This may vary depending on the specific company, level of experience, and job responsibilities.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.