Front Office Manager

Welcome to Hilton Hotels, where we strive to provide exceptional experiences for our guests. We are currently seeking a dynamic and highly organized individual to join our team as a Front Office Manager. In this role, you will be responsible for overseeing all aspects of the front office operations, ensuring the highest level of service is delivered to our guests. We are looking for someone with a strong attention to detail, excellent communication skills, and a passion for delivering top-notch customer service. If you thrive in a fast-paced environment and have a proven track record of leadership, we want to hear from you!

1. Oversee all aspects of the front office operations, including guest check-in and check-out, reservations, and guest services.
2. Ensure the highest level of service is delivered to all guests, consistently meeting and exceeding their expectations.
3. Train and supervise front office staff, providing guidance and support to ensure a smooth and efficient operation.
4. Monitor and maintain the front office budget, including controlling costs and identifying areas for improvement.
5. Develop and implement policies and procedures to improve guest satisfaction and streamline operations.
6. Maintain a strong working knowledge of all hotel amenities, services, and special promotions to effectively communicate with guests and staff.
7. Handle guest complaints and resolve issues in a timely and professional manner, ensuring guest satisfaction.
8. Ensure a safe and secure environment for guests and staff by following all safety and security protocols.
9. Collaborate with other departments, such as housekeeping and maintenance, to ensure effective communication and coordination.
10. Conduct regular performance evaluations for front office staff and provide feedback for improvement.
11. Create and maintain schedules for front office staff to ensure adequate coverage and smooth operation.
12. Handle administrative tasks, such as creating reports and maintaining records.
13. Stay up-to-date on industry trends and best practices to continuously improve front office operations.
14. Foster a positive and inclusive work environment, promoting teamwork and a culture of exceptional customer service.
15. Represent the hotel in a professional and courteous manner, both internally and externally.

According to JobzMall, the average salary range for a Front Office Manager in Beverly Hills, CA, USA is $60,000 to $80,000 per year. This can vary depending on the specific company, experience level, and job responsibilities. Some Front Office Managers may earn more than $80,000, while others may earn less than $60,000. Additional factors that can affect salary include bonuses, benefits, and location.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.