Front Desk Shift Leader

Are you a natural leader with a passion for providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, then we have the perfect opportunity for you! Hilton Hotels is currently seeking a Front Desk Shift Leader to join our team and help us create unforgettable experiences for our guests. As a Shift Leader, you will oversee the front desk operations and lead a team of dedicated associates to ensure the smooth and efficient operation of our hotel. We are looking for someone with excellent communication and problem-solving skills, a strong attention to detail, and a commitment to delivering the highest level of hospitality. If you possess these qualities and have previous experience in a supervisory role within the hotel industry, we would love to hear from you. Join our team at Hilton Hotels and be a part of our mission to provide exceptional service and elevate the guest experience.

1. Oversee and manage the front desk operations to ensure a smooth and efficient check-in and check-out process for guests.
2. Lead and supervise a team of front desk associates, providing guidance, training, and support as needed.
3. Ensure that all team members are delivering exceptional customer service and adhering to company standards and policies.
4. Monitor and maintain the front desk area to ensure cleanliness and organization.
5. Handle and resolve guest complaints and issues in a timely and professional manner.
6. Act as a role model for the team, demonstrating excellent communication and problem-solving skills.
7. Collaborate with other departments to ensure a seamless guest experience.
8. Create and maintain employee schedules, ensuring proper coverage for all shifts.
9. Conduct performance evaluations and provide feedback and coaching to team members.
10. Assist with recruiting and hiring new front desk associates.
11. Stay up-to-date with industry trends and best practices in customer service and hospitality.
12. Work closely with the hotel management team to meet and exceed financial and operational goals.
13. Maintain accurate records and reports related to front desk operations.
14. Ensure compliance with all company policies, procedures, and safety standards.
15. Continuously strive to improve and enhance the guest experience.

According to JobzMall, the average salary range for a Front Desk Shift Leader in West Palm Beach, FL, USA is between $29,000 and $38,000 per year. However, this can vary depending on factors such as the specific job responsibilities, the company, and the candidate's experience and qualifications.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.