Front Desk Shift Leader

Welcome to the world of Hilton Hotels, where luxury and exceptional service are our top priorities. We are currently seeking a dynamic and experienced Front Desk Shift Leader to join our team and help us ensure that our guests have a memorable and enjoyable stay. As a Shift Leader, you will not only be responsible for leading and supporting our front desk team, but also for creating a warm and welcoming atmosphere for our guests. If you have a passion for hospitality, excellent leadership skills, and the ability to thrive in a fast-paced environment, we would love to hear from you!

1. Oversee and manage the front desk operations during assigned shifts.
2. Lead and support the front desk team, providing guidance, training and feedback to ensure exceptional customer service.
3. Greet and welcome guests in a warm and friendly manner, ensuring their needs are met and any issues are promptly addressed.
4. Handle guest complaints and resolve any issues in a professional and efficient manner.
5. Ensure all front desk procedures are followed accurately, including check-in and check-out processes, room assignments, and billing.
6. Monitor and maintain the hotel's occupancy levels and room availability.
7. Coordinate with other departments to ensure smooth and efficient operations.
8. Assist with scheduling and managing the front desk staff, including assigning tasks and monitoring performance.
9. Train and onboard new front desk team members.
10. Maintain a professional and courteous demeanor at all times, setting an example for other team members.
11. Handle cash and credit card transactions accurately and in accordance with company policies.
12. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
13. Stay updated on hotel services, amenities, and promotions to provide accurate information to guests.
14. Adhere to all safety and security procedures, reporting any incidents or concerns to management.
15. Assist with special projects and tasks as assigned by the Front Office Manager.

According to JobzMall, the average salary range for a Front Desk Shift Leader in San Diego, CA, USA is $17-25 per hour. This range can vary depending on factors such as experience, industry, and specific job duties.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.