Food & Beverage Assistant

Are you passionate about providing exceptional customer service and have a love for the hospitality industry? If so, the role of Food & Beverage Assistant at Hilton Hotels may be the perfect fit for you. As a member of our team, you will have the opportunity to play a vital role in creating memorable experiences for our guests through your knowledge of food and beverage offerings and your friendly and professional demeanor. We are seeking individuals with a positive attitude and strong communication skills to join our team. If this sounds like you, we would love to hear from you!

1. Greet and welcome guests in a warm and friendly manner, ensuring a positive first impression of the hotel.
2. Assist guests with menu selections, providing recommendations and answering any questions they may have about food and beverage offerings.
3. Take food and beverage orders accurately and efficiently, ensuring all dietary restrictions and preferences are noted and communicated to the kitchen.
4. Deliver food and beverages to guests in a timely and courteous manner, ensuring all orders are accurate and presented beautifully.
5. Monitor and maintain the cleanliness and organization of the dining area, ensuring a pleasant and inviting atmosphere for guests.
6. Handle any guest inquiries, concerns, or complaints promptly and professionally, escalating to management when necessary.
7. Remain knowledgeable about all hotel services, facilities, and special events to provide guests with accurate information and recommendations.
8. Continuously strive to exceed guest expectations by anticipating their needs and providing exceptional service at all times.
9. Collaborate with other team members to ensure a smooth and efficient operation of the food and beverage department.
10. Adhere to all food safety and health standards, ensuring the highest level of cleanliness and hygiene in all work areas.
11. Attend training sessions and meetings as required to enhance knowledge of food and beverage offerings and to improve overall performance.
12. Maintain a positive and professional attitude at all times, acting as a brand ambassador for Hilton Hotels.
13. Uphold the hotel’s policies and procedures, including cash handling and inventory management, to ensure smooth operations and financial accuracy.
14. Proactively seek opportunities to upsell and promote hotel services and amenities to enhance the guest experience and increase revenue.
15. Continuously strive for personal and professional growth, taking on additional responsibilities and tasks as assigned by management.

According to JobzMall, the average salary range for a Food & Beverage Assistant in Phoenix, AZ, USA is between $20,000 to $35,000 per year. However, salaries may vary based on factors such as experience, education, and the specific company or establishment.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.