Director of Rooms and Guest Services

Welcome to Hilton Hotels, where luxury and exceptional service meet to create unforgettable experiences for our guests. We are seeking a Director of Rooms and Guest Services to join our team and lead our talented team of front desk agents, concierge, and housekeeping staff. As the Director of Rooms and Guest Services, you will play a crucial role in ensuring that our guests receive the highest level of service from the moment they step foot into our hotel. We are looking for a seasoned hospitality professional with a passion for guest satisfaction and a strong background in hotel operations. If you are a results-driven leader with excellent communication skills and a dedication to creating a welcoming and seamless guest experience, we want to hear from you.

1. Oversee and manage all aspects of the rooms and guest services department, including front desk, concierge, and housekeeping teams.
2. Develop and implement strategies to ensure exceptional guest satisfaction and service standards are met and exceeded.
3. Train, mentor, and motivate team members to deliver high-quality service and uphold the Hilton brand standards.
4. Monitor and maintain guest service scores and take necessary actions to address any areas of improvement.
5. Collaborate with other departments, such as sales and revenue management, to drive revenue and maximize occupancy.
6. Develop and manage department budget, including forecasting, labor costs, and inventory control.
7. Ensure efficient and effective operation of front desk, reservations, and housekeeping processes.
8. Respond to and resolve guest complaints or concerns in a timely and professional manner.
9. Maintain a strong knowledge of Hilton brand standards, policies, and procedures.
10. Stay up-to-date with industry trends and implement innovative ideas to enhance the guest experience.
11. Conduct regular performance evaluations and provide feedback to team members to promote growth and development.
12. Collaborate with human resources to recruit, hire, and onboard new team members.
13. Ensure compliance with all safety and security protocols to provide a safe and comfortable environment for guests and team members.
14. Maintain strong relationships with guests and corporate clients to increase loyalty and repeat business.
15. Represent the hotel in a professional manner at industry events and conferences.

According to JobzMall, the average salary range for a Director of Rooms and Guest Services in Atlanta, GA, USA is $71,000 to $130,000 per year. This can vary depending on the specific company, location, and level of experience of the individual. Additional factors such as bonuses, benefits, and commission may also impact the overall salary range.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.