Director of Front Office

Welcome to Hilton Hotels, where our guests' satisfaction is our top priority. We are currently seeking a talented and motivated individual to join our team as the Director of Front Office. As the Director, you will oversee all aspects of the front office operations, ensuring a seamless and exceptional experience for our guests. You will also have the opportunity to lead and develop a team of front office associates to uphold our high standards of hospitality. If you have a passion for delivering exceptional customer service and the qualifications listed below, we invite you to apply for this exciting opportunity with Hilton Hotels.

1. Develop and implement strategies to ensure the smooth operation of the front office, including check-in and check-out processes, guest services, and reservations.
2. Monitor and maintain high levels of guest satisfaction by regularly reviewing and responding to guest feedback.
3. Train and coach front office associates on customer service, company policies and procedures, and brand standards.
4. Set and achieve performance goals for the front office team, including revenue targets and guest satisfaction metrics.
5. Create and maintain a welcoming and customer-centric atmosphere in the front office, ensuring that all guests are greeted and assisted promptly and professionally.
6. Oversee the scheduling and staffing of the front office, ensuring adequate coverage at all times.
7. Collaborate with other departments to ensure a seamless and efficient guest experience.
8. Manage the front office budget and expenses, identifying and implementing cost-saving measures when necessary.
9. Stay up-to-date on industry trends and best practices, and implement new initiatives to enhance the guest experience.
10. Handle guest complaints and resolve any issues in a timely and satisfactory manner.
11. Conduct regular performance evaluations for front office associates, providing feedback and coaching for improvement.
12. Collaborate with the sales and marketing team to promote hotel services and packages.
13. Ensure compliance with all hotel policies, procedures, and safety standards.
14. Develop and maintain relationships with corporate clients and travel agencies to maximize occupancy and revenue.
15. Create and maintain reports on front office performance and present them to senior management as needed.

According to JobzMall, the average salary range for a Director of Front Office in Washington, DC, USA is between $72,500 - $127,000 per year. However, this can vary depending on the specific company, industry, and level of experience of the individual. Other factors such as bonuses, benefits, and location can also impact the salary range.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.