Hilton Hotels

Director, Co-brand Customer Engagement

Hilton Hotels

7930 Jones Branch Dr, McLean, VA 22102, USA
Full-TimeDepends on ExperienceSenior LevelBachelors
Job Description

Own the planning, offer development, and performance optimization of customer-facing promotions and communications across marketing channels and throughout key moments of the customer lifecycle aimed at growing and deepening engagement with our card members including but not limited to the strategic roadmap for ongoing optimization around early onboarding treatments. Act as main leadership contact for American Express customer engagement and marketing teams and lead the joint development of yearly planning including campaigns and learning agenda. Co-lead annual budget planning process within Hilton Co-brand team and with AmEx, build supporting investment rationale. Lead ongoing budget management for Co-brand Customer Engagement function.

Where is this job?
This job is located at 7930 Jones Branch Dr, McLean, VA 22102, USA
Job Qualifications
  • Ten (10) years of professional experience

  • Three (3) years of management experience either leading direct and/or cross-functional teams

  • Experience managing a loyalty program or customer lifecycle marketing in the hospitality, travel, banking

  • Experience leading strong team member's talent, budget, and performance management

  • Experience and understanding of the co-brand, credit card, and/or financial industry

Required Skills
  • Analytical skills

  • Presentation skills

  • Relationship Management

  • Great time management

  • Customer lifecycle marketing

Soft Skills
  • Verbal communication

  • Prioritizing skills

  • written communication

  • Multitasking Skills

  • Problem-Solving

  • Strong organizational skills

  • Flexibility/Adaptability

  • Attention to detail and accuracy

  • Highly-Motivated Self-Starter

Compensation

According to JobzMall, the average salary range for a Director, Co-brand Customer Engagement in 7930 Jones Branch Dr, McLean, VA 22102, USA is between $97,500 and $162,500. This salary range is based on the salary information of similar job titles in the same geographic area.

Additional Information
Hilton Hotels is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 17th, 2022
Apply BeforeJune 21st, 2025
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About Hilton Hotels

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.

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