
Director, Co-brand Customer Engagement
Own the planning, offer development, and performance optimization of customer-facing promotions and communications across marketing channels and throughout key moments of the customer lifecycle aimed at growing and deepening engagement with our card members including but not limited to the strategic roadmap for ongoing optimization around early onboarding treatments. Act as main leadership contact for American Express customer engagement and marketing teams and lead the joint development of yearly planning including campaigns and learning agenda. Co-lead annual budget planning process within Hilton Co-brand team and with AmEx, build supporting investment rationale. Lead ongoing budget management for Co-brand Customer Engagement function.
Ten (10) years of professional experience
Three (3) years of management experience either leading direct and/or cross-functional teams
Experience managing a loyalty program or customer lifecycle marketing in the hospitality, travel, banking
Experience leading strong team member's talent, budget, and performance management
Experience and understanding of the co-brand, credit card, and/or financial industry
Analytical skills
Presentation skills
Relationship Management
Great time management
Customer lifecycle marketing
Verbal communication
Prioritizing skills
written communication
Multitasking Skills
Problem-Solving
Strong organizational skills
Flexibility/Adaptability
Attention to detail and accuracy
Highly-Motivated Self-Starter
According to JobzMall, the average salary range for a Director, Co-brand Customer Engagement in 7930 Jones Branch Dr, McLean, VA 22102, USA is between $97,500 and $162,500. This salary range is based on the salary information of similar job titles in the same geographic area.
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Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.

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