Communications Agent

Welcome to Hilton Hotels, where we strive to provide our guests with exceptional service and unforgettable experiences. We are currently seeking a dedicated and proactive Communications Agent to join our team and help us uphold our reputation as a leading hospitality brand. As the voice of Hilton, you will play a crucial role in maintaining clear and effective communication between our guests and various departments within the hotel. If you have a passion for exceptional customer service, excellent communication skills, and a strong attention to detail, we encourage you to apply for this exciting opportunity. Join us in creating the perfect stay for our guests at Hilton Hotels.

1. Serve as the first point of contact for guests, providing a warm and friendly welcome upon arrival and throughout their stay.
2. Respond promptly and professionally to all guest inquiries and issues via phone, email, or in person.
3. Maintain a thorough understanding of all hotel services, amenities, and promotions to effectively communicate to guests.
4. Act as a liaison between guests and other hotel departments to ensure a seamless and enjoyable experience for guests.
5. Handle guest complaints and resolve them in a timely and satisfactory manner, utilizing problem-solving skills and good judgement.
6. Manage and maintain guest reservations, ensuring accuracy and attentiveness to special requests.
7. Conduct follow-up calls and surveys to ensure guest satisfaction and address any concerns or issues.
8. Collaborate with other team members to effectively communicate important information and updates regarding the hotel.
9. Continuously seek opportunities to improve the guest experience and provide suggestions for process and service enhancements.
10. Maintain a professional and positive demeanor at all times, reflecting the high standards and values of Hilton Hotels.
11. Adhere to all company policies and procedures, including safety and security protocols, to ensure a safe and comfortable environment for guests and team members.
12. Keep accurate records of all guest interactions and communications, utilizing the appropriate systems and tools.
13. Attend trainings and meetings to develop and enhance communication skills, product knowledge, and overall performance.
14. Represent Hilton Hotels with enthusiasm and passion, promoting the brand and its values to guests and colleagues alike.

According to JobzMall, the average salary range for a Communications Agent in Orlando, FL, USA is $32,000 to $54,000 per year. This may vary depending on the specific job duties, experience level, and company. Some factors that may impact salary include industry, company size, and location. Additionally, benefits such as health insurance, paid time off, and bonuses may also be included in the total compensation package for a Communications Agent.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.