Assistant Night Manager

Welcome to the exciting world of hospitality! Hilton Hotels is looking for a detail-oriented and energetic Assistant Night Manager to join our team. In this role, you will play a crucial role in ensuring the smooth operation of our hotel during the night hours. We are seeking a candidate with a passion for providing exceptional customer service and a strong ability to multitask in a fast-paced environment. If you have a desire to grow in the hospitality industry and possess the necessary qualifications, we would love to have you on our team!

1. Greet and welcome guests to the hotel during the night shift.
2. Maintain a professional and friendly demeanor while interacting with guests.
3. Assist with the check-in and check-out process for guests.
4. Ensure that all guest requests and needs are met in a timely and efficient manner.
5. Monitor and manage the hotel's night operations, including security, housekeeping, and maintenance.
6. Handle any guest complaints or concerns, resolving them quickly and satisfactorily.
7. Coordinate with other departments to ensure a smooth and seamless guest experience.
8. Create and maintain accurate records of guest information and transactions.
9. Assist in managing and updating room inventory and availability.
10. Train and supervise night shift staff, ensuring they provide excellent customer service.
11. Monitor and manage the hotel's inventory and supplies during the night shift.
12. Perform administrative tasks, such as creating reports and maintaining records.
13. Ensure that all safety and security protocols are followed during the night shift.
14. Handle cash and credit card transactions accurately and securely.
15. Continuously strive to improve guest satisfaction and exceed customer expectations.
16. Stay updated on hotel policies, procedures, and promotions.
17. Assist in preparing and maintaining the night shift schedule.
18. Act as the main point of contact for any emergencies or issues during the night shift.
19. Maintain a clean and organized work area.
20. Continuously seek opportunities for growth and development within the hospitality industry.

According to JobzMall, the average salary range for a Assistant Night Manager in Chicago, IL, USA is $35,000 - $50,000 per year. This can vary depending on the specific industry, company size, and level of experience.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.