Assistant Night Manager

Welcome to the Hilton family! We are currently seeking a dedicated and experienced Assistant Night Manager to join our team and contribute to our mission of providing exceptional hospitality to our guests. As an Assistant Night Manager, you will play a crucial role in ensuring the smooth and efficient operation of our hotel during the overnight hours. We are looking for a self-motivated individual with a passion for delivering top-notch customer service and a keen eye for detail. If you have a strong background in hotel management and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

1. Manage Night Shift Operations: The Assistant Night Manager will be responsible for overseeing all hotel operations during the overnight hours. This includes managing staff, monitoring the front desk, ensuring guest satisfaction, and handling any guest complaints or issues that may arise.
2. Ensure Smooth Check-In and Check-Out Process: This role will be responsible for ensuring that the check-in and check-out process runs smoothly and efficiently. This includes managing room assignments, coordinating with housekeeping, and addressing any guest concerns.
3. Train and Supervise Staff: The Assistant Night Manager will be responsible for training and supervising night shift staff, including front desk agents, housekeeping, and security personnel. This includes setting expectations, providing feedback and coaching, and ensuring all team members are performing their duties effectively.
4. Maintain Safety and Security: As the hotel operates during the overnight hours, it is crucial for the Assistant Night Manager to maintain a safe and secure environment for guests and employees. This includes monitoring security cameras, handling emergency situations, and enforcing hotel policies and procedures.
5. Handle Guest Inquiries and Complaints: This role will be responsible for addressing guest inquiries and complaints in a timely and professional manner. This may involve resolving issues directly or escalating them to the appropriate department for further assistance.
6. Monitor and Control Expenses: The Assistant Night Manager will be responsible for monitoring and controlling expenses related to overnight operations. This includes managing labor costs, inventory, and supplies to ensure the hotel is operating within budget.
7. Uphold Brand Standards: As a representative of the Hilton brand, the Assistant Night Manager must ensure that all hotel operations are in line with the company's standards and values. This includes maintaining a high level of cleanliness, providing exceptional customer service, and upholding brand integrity.
8. Collaborate with Other Departments: This role will work closely with other departments, such as housekeeping, maintenance, and food and beverage, to ensure a seamless guest experience. The Assistant Night Manager must effectively communicate and coordinate with these departments

According to JobzMall, the average salary range for a Assistant Night Manager in Santa Monica, CA, USA is between $40,000 and $50,000 per year. This can vary based on factors such as the specific company, the job responsibilities, and the individual's experience and qualifications.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.