Assistant Night Manager

Welcome to Hilton Hotels, where we strive to provide our guests with exceptional service and unforgettable experiences. We are currently seeking a talented and dedicated individual to join our team as an Assistant Night Manager. In this role, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. We are looking for someone with a strong attention to detail, excellent communication skills, and a passion for delivering top-notch customer service. If you are a night owl who thrives in a fast-paced environment and enjoys leading a team, we want to hear from you. Join us at Hilton Hotels and be a part of a team that is committed to excellence.

1. Oversee the night operations of the hotel, ensuring that all tasks are completed efficiently and effectively.
2. Monitor and manage the front desk, handling any guest inquiries or issues that arise during the night shift.
3. Supervise and support the night staff, including front desk agents, housekeeping, and security personnel.
4. Maintain a high level of customer service at all times, ensuring that guests are satisfied with their stay.
5. Conduct regular rounds of the hotel to ensure safety and security protocols are being followed.
6. Manage and resolve any guest complaints or concerns, escalating to the appropriate department if necessary.
7. Ensure that all guest requests and special accommodations are fulfilled in a timely manner.
8. Assist with night audit procedures, including balancing and reconciling accounts.
9. Train and coach new team members, providing guidance and support to help them succeed in their roles.
10. Maintain accurate records and reports of nightly operations, including occupancy rates and guest issues.
11. Collaborate with other departments to ensure a smooth handover between shifts.
12. Proactively identify areas for improvement and make suggestions for enhancing the guest experience.
13. Follow all company policies and procedures, including health and safety regulations.
14. Stay updated on hotel promotions, events, and activities to provide guests with accurate information.
15. Perform any other duties assigned by the Night Manager or General Manager.

According to JobzMall, the average salary range for a Assistant Night Manager in Los Angeles, CA, USA is $31,000-$52,000 per year. This may vary depending on the specific job duties, experience level, and company size. Some Assistant Night Manager positions may also offer bonuses and benefits.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.