Assistant Night Manager

Welcome to the world of hospitality and luxury service at Hilton Hotels! We are currently seeking a dynamic and customer-oriented individual to join our team as an Assistant Night Manager. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. As the Assistant Night Manager, you will play a crucial role in ensuring the smooth operations of the hotel during the overnight hours. If you have a strong attention to detail, excellent communication skills, and a proven track record in hotel management, we want to hear from you! Join us and be a part of an innovative and renowned brand that prioritizes both the comfort of our guests and the growth of our employees.

1. Assist the Night Manager in overseeing the operations of the hotel during the overnight hours.
2. Ensure the smooth and efficient running of all departments, including front desk, housekeeping, and room service.
3. Provide exceptional customer service to guests, addressing any concerns or issues that may arise.
4. Monitor and maintain the safety and security of the hotel and its guests.
5. Handle guest check-ins and check-outs, as well as any reservation changes or cancellations.
6. Train and supervise front desk staff, ensuring they adhere to company standards and policies.
7. Collaborate with other hotel departments to ensure seamless communication and coordination.
8. Prepare and review reports, including occupancy and revenue, and make recommendations for improvement.
9. Maintain accurate records of guest complaints and resolutions.
10. Assist in the preparation of the night audit and ensure accuracy of all financial transactions.
11. Monitor and control expenses, ensuring they are within budget.
12. Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met.
13. Assist with scheduling and managing staff to ensure adequate coverage and efficient operations.
14. Lead by example and uphold the high standards of the Hilton brand.
15. Continuously seek opportunities for improvement and provide suggestions for enhancing guest experiences.
16. Adhere to all company policies, procedures, and regulations.
17. Maintain a positive and professional attitude at all times.
18. Attend and participate in meetings and training sessions as required.
19. Accommodate guest requests and special needs as necessary.
20. Keep up-to-date with industry trends and best practices to ensure the hotel remains competitive.

According to JobzMall, the average salary range for a Assistant Night Manager in Houston, TX, USA is between $35,000 and $45,000 per year. Factors such as experience, education, and the specific industry may affect the salary range for this position.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.