Assistant Night Manager
Welcome to the Hilton family! We are seeking a dynamic and detail-oriented individual to join our team as the Assistant Night Manager. In this role, you will play a crucial part in ensuring the smooth and efficient running of our hotel during the evening hours. We are looking for someone with exceptional organizational skills, a strong attention to detail, and a passion for providing exceptional customer service. If you are a night owl with a knack for problem-solving and thrive in a fast-paced environment, we want to hear from you!
- Oversee the operations of the hotel during evening hours to ensure efficiency and guest satisfaction.
- Monitor and manage the front desk and other hotel staff during the night shift.
- Ensure all guest requests and concerns are addressed promptly and effectively.
- Maintain a professional and welcoming atmosphere for guests and fellow team members.
- Assist with check-ins and check-outs, as well as managing reservations and room assignments.
- Handle any guest complaints or issues in a timely and professional manner.
- Keep updated records of daily transactions and prepare reports for management.
- Monitor and control the hotel's inventory and supplies during the night shift.
- Assist with training and supervising night shift employees.
- Ensure the safety and security of the hotel and its guests by following proper procedures and protocols.
- Make sure all guest rooms and public areas are clean, well-stocked, and in good condition.
- Respond to any emergencies or unexpected situations that may arise during the night shift.
- Collaborate with other departments and team members to ensure smooth communication and operation.
- Stay up-to-date with hotel policies, procedures, and promotions.
- Maintain a positive attitude and provide exceptional customer service to guests at all times.
Experience In The Hospitality Industry: A Successful Assistant Night Manager At Hilton Hotels Should Have Prior Experience Working In The Hospitality Industry, Preferably In A Managerial Role. This Will Demonstrate A Strong Understanding Of Hotel Operations And Customer Service.
Excellent Communication Skills: As An Assistant Night Manager, You Will Be Responsible For Communicating With Guests, Staff, And Management. Strong Communication Skills, Both Written And Verbal, Are Essential To Effectively Handle Guest Inquiries And Complaints, As Well As To Delegate Tasks To Staff.
Attention To Detail: Attention To Detail Is Crucial In Ensuring The Smooth Operation Of The Hotel During The Night Shift. The Ideal Candidate Should Be Detail-Oriented And Able To Identify And Resolve Any Issues That May Arise During Their Shift.
Leadership Skills: The Assistant Night Manager Will Be Responsible For Overseeing And Managing The Night Staff, Including Front Desk Agents, Security Personnel, And Housekeeping Staff. Strong Leadership Skills Are Necessary To Effectively Manage And Motivate The Team To Ensure A High Level Of Guest Satisfaction.
Availability To Work Nights And Weekends: This Role Requires Working During The Night And On Weekends, So The Ideal Candidate Should Have A Flexible Schedule And Be Willing To Work These Shifts. This Requirement Is Essential To Ensure Proper Coverage And Supervision During The Overnight Hours.
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
Organizational Skills
Leadership
Conflict Resolution
customer service
Teamwork
Computer skills
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Dependability
Problem-Solving
According to JobzMall, the average salary range for a Assistant Night Manager in Boston, MA, USA is between $38,000 to $60,000 per year. However, this can vary depending on factors such as experience, location, and the specific company or industry. Some positions may offer additional benefits or bonuses that can also impact the overall salary range. It is important to research and negotiate your salary based on your qualifications and the job market in your area.
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Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.
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