Assistant Night Manager

Welcome to Hilton Hotels, where our guests' comfort and satisfaction is our top priority. We are currently seeking a highly motivated and detail-oriented individual to join our team as an Assistant Night Manager. As an Assistant Night Manager, you will play a crucial role in ensuring the smooth operation of our hotel during the overnight hours, providing excellent customer service and supporting our Night Manager in overseeing all aspects of the hotel. If you have a passion for hospitality and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity.

1. Greet and welcome guests to the Hilton Hotel in a friendly and professional manner.
2. Ensure that all guests are checked in and checked out efficiently and accurately.
3. Assist the Night Manager in overseeing the operations of the hotel during the overnight hours.
4. Manage and resolve any guest inquiries, complaints, or issues in a timely and efficient manner.
5. Maintain a safe and secure environment for guests and employees by enforcing hotel policies and procedures.
6. Monitor and respond to all guest requests and complaints, ensuring their satisfaction.
7. Coordinate with other hotel departments to ensure seamless communication and guest satisfaction.
8. Assist in managing and maintaining inventory and supplies for the hotel.
9. Conduct regular rounds of the hotel to ensure all areas are well-maintained and in proper working order.
10. Provide support to the Night Manager in managing the hotel staff, including training, scheduling, and performance evaluations.
11. Ensure compliance with all safety and security protocols and report any issues or concerns to the Night Manager.
12. Act as a liaison between guests and hotel management, providing feedback and suggestions for improvement.
13. Stay updated on hotel policies, promotions, and special events to effectively communicate with guests.
14. Maintain a positive and professional attitude at all times and lead by example for other hotel staff.
15. Assist in the preparation of reports and other administrative tasks as required by the Night Manager.

According to JobzMall, the average salary range for a Assistant Night Manager in Fort Lauderdale, FL, USA is $45,000 - $55,000 per year. This may vary depending on the specific job duties, experience, and qualifications of the individual.

Hilton is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,000 properties with more than 825,000 rooms in 103 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time.